Senior IT Technical Writer

Chickasaw Nation Industries

San Antonio, TX

JOB DETAILS
HEADQUARTERS
San Antonio, TX, US
LOCATION
San Antonio, TX
POSTED
28 days ago

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Senior IT Technical Writer provides support to the Defense Health Agency (DHA) at Fort Sam Houston in San Antonio, Texas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

Creates and updates on an annual basis, or as needed, technical, procedural and agreement documentation, such as SOPs, Memorandums For Record (MFRs), EXSUMs, Operating Level Agreements (OLAs), Memorandums Of Agreement (MOAs), Memorandums Of Understanding (MOUs), information papers, briefings, governance documentation, policies and procedures.

Provides broad-based technical editing and writing skills used to identify and correct grammatical and formatting errors ensuring documents conform to the appropriate template. Utilizes knowledge of current information technology systems and services pertaining to directory services, enterprise management, server management, storage, backups, operational security, database administration, change management, issue escalation, application patching, updates and application delivery in performing this task.

Uses appropriate, and/or creates, document templates and style guides typically used with the management of information systems. Utilizes word processing and desktop publishing software applications to produce required technical documentation and process flowcharts.

Efficiently communicates in written and verbal forms with technicians, project managers, leadership and high-level customers to obtain and deliver accurate information in the production of artifacts and documents. Transforms technical jargon into fluid, organized, cohesive and comprehensible documents.

Confers with technical subject matter experts, leadership and other individuals to produce required technical documentation.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability.

EDUCATION/EXPERIENCE

Bachelor of Arts or Science degree in English, Journalism, or a related field of study and a minimum of

three (3) years’ of technical writing, or no degree and 5 years of technical writing or similar experience.

CERTIFICATES, LICENSES, REGRISTRATION

This position requires possession of or the ability to obtain and maintain a security clearance

US Citizen

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES

Thorough knowledge of technical writing techniques and practices

Advanced word processing and desktop publishing skills with ability to produce presentation-ready documents and illustrations

Exceptional skills in researching, writing, reviewing and editing technical documents and other materials

Ability to plan, organize, coordinate and execute work

Ability to meet deadlines and work under pressure in situations where diverse demands are involved

Excellent verbal and written communication skills with ability to use correct grammar, spelling and usage of the English language

Ability to work both individually and in a team environment

Is detailed-oriented, has technical expertise, and is self-directed as an individual and a team player

Possess strong analytical skills with the ability to collect, organize, evaluate, and disseminate significant amounts of information with attention to detail and accuracy

Be able to conduct queries and communicate data findings in written and oral reports and presentations

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protects status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About the Company

Chickasaw Nation Industries

Chickasaw Nation Industries, Inc. (CNI) is a federally chartered corporation wholly owned by the Chickasaw Nation. Headquartered in Norman, Oklahoma, CNI serves as a holding company with over a dozen subsidiaries that operate as Limited Liability Companies (LLCs) engaged in multiple lines of business. We are proud to support the economic development of the Chickasaw Nation and to contribute to the tribal mission of enhancing the overall quality of life of the Chickasaw people. A portion of our profits is used to support Chickasaw citizens through a multitude of programs and services such as education, health care, nutrition services, housing programs, legal services, elder and child care and community support programs. Successful economic development is an integral part of the Chickasaw Nation’s operations. As the tribe continues to expand the number of economic opportunities, it is providing a positive impact for both Oklahoma and Chickasaw citizens.

CNI offers the prospect of working for a family of companies that blends the traditional values of integrity, honesty and hard work with potential career experiences in some of the most technically-advanced career settings available.

Providing work opportunities with desirable federal customers like the DOD, DOE, DOT, DOJ, and DHS motivates many of our employees and contributes to our outstanding employee retention rates. With several large, diverse contracts on-going, CNI provides opportunities in many areas of expertise. CNI prides itself on providing innovative solutions that lead the way in setting new industry standards.

CNI employs the best and brightest. We have worked hard to build an environment that provides employees with excellent benefits, career advancement and performance recognition programs. With locations across the United States, CNI offers the opportunity to match your area of expertise with the place that best suits your needs and interests. See what CNI has to offer you. You will be glad you did!

Equal Employment Opportunities Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protects status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1996
WEBSITE
https://www.chickasaw.com/careers