30+ days ago


Renton, WA


**Description:** **Providence St. Joseph Health is calling a Senior Product Manager, ServiceNow to our location in Renton, WA; Redmond, WA; Portland, OR; Beaverton, OR; Spokane, WA; Missoula, MT or Irvine, CA. *multiple positons available** We are seeking a Senior Product Manager who will be responsible for the planning and design for one or more applications or services within Providence St. Joseph Health service management application portfolio. The Senior Product Manager will act as the primary relationship manager with business partners and stakeholders served by the product line, ensuring full engagement and communication, resolution of general issues and alignment of business and IT strategy for the product. The process includes managing and consulting on incoming demands, reviewing existing product backlog and evaluating vendor roadmap to create and sustain customer value. This position plays an important role in the execution of the product roadmap and realizing the product vision. As a trusted advisor to PHS leadership, the Senior Product Manager is responsible for driving strategic and tactical initiatives through strategic planning, business process management, program/project management, and change management. The incumbent is responsible for developing key business metrics, strategic roadmaps and data analysis that enable effective decision making and risk management. This position is a key stakeholder in the successful definition, implementation and ongoing support of the enterprise platforms. The incumbent will provide leadership for the transformation encompassing the elements of people, processes and technologies. **In this position you will:** + Responsible for evaluating new features and products with comprehensive analysis and recommendations + Responsible for the strategy, roadmap, and execution of key product initiatives for individual products + Responsible for Identifying the appropriate technology for problems presented by business stakeholders + Recognize and identify deficiencies that present opportunities to improve the products effectiveness and make recommendations in these areas + Responsible for the product backlog, backlog grooming, and overseeing the fulfillment of ongoing requests for enhancement for applications within an agile, iterative development methodology, providing guidance to the business regarding solution design and implementation. + Responsible for Implementing technology specific best practices and standards + Proven ability to gather and translate functional and technical requirements into an implementation work package + Ability to conceptualize and visualize end-user experiences that delight the customer is a key priority + Communicate the value gained through the improvements in functionality, design, and/or operations enhanced or developed in ServiceNow + Design and document what a solution will be, how it will look, and how I interacts with other applications and modules. Including forms, views, ACL, rules (client side / server side), and notifications, etc based on business requirements + Responsible for facilitating stakeholder workshops and conducting interviews to drive consensus on requirements and solutions + Assist in development of project estimates, contribute to defining project timelines, project plans, and milestones. Proactively manage risks, and stakeholder expectations + Demonstrate repeated project successes which generates a desire for follow-up work. Motivate and manage project teams, including vendors, effectively + Consistently communicate strategy and goals to project team and stakeholders + Responsible for gathering, transforming, analyzing, and communicating data in such a manner that supports effective decision-making. Proven ability to identify and design metrics and KPIs to reflect business process performance. Proven ability to leverage facts and data in approaching problems, considering both the customer's perspective and the enterprise's perspective while focusing on overarching goals and objectives. Responsible for facilitating changes to said metrics, KPIs and other performance reporting tools + Responsible for providing support during UAT testing + Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills + Strong communication skills, both written and verbal, with the ability to describe technical solutions in customer language in a way that informs, persuades and engages the audience. Strong written, oral, and presentation skills for all audiences, particularly senior leaders and executives **Qualifications:** **Required qualifications for this position include** : + Bachelor's Degree in Engineering, Business Administration , Healthcare Administration or related field or equivalent educ/experience + ServiceNow Fundamentals Course Completed upon hire + 1.5 years or more Product Implementor Certifications + Relevant Project management experience + 7 years Direct experience in IT process management and/or business process management, with demonstrated organizational awareness working in a complex business environment + Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Effective written communication skills as appropriate for the needs of the audience + Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution + Ability to exercise sound judgment and make decisions based on accurate and timely analysis **Preferred qualifications for this position include:** + Master's Degree in Engineering, Business Administration , Healthcare Administration or related field or equivalent educ/experience + 1 year ITIL Certification + 1 year Project Management Certification + 3 years experience working in IT healthcare + 3 years experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management solutions or other relevant product experience + Demonstrated experience in leading high-performance, cross-functional teams in a fast-paced environment with multiple priorities and deadlines **About the department you will serve.** Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. **For information on our comprehensive range of benefits, visit:** **Our Mission** As expressions of God's healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable. **About Us** Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. **Schedule:** Full-time **Shift:** Day **Job Category:** Development **Location:** Washington-Renton **Other Location(s):** Oregon-Beaverton, Montana-Missoula, Oregon-Portland, Washington-Spokane, Washington-Redmond, California-Irvine **Req ID:** 285958

About the Company

Providence Health & Services

Our Mission is more than just words.

About Us

As the third largest not-for-profit health system in the United States, we are committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington.

Our system includes more than 82,000 caregivers (all employees) serving in a diverse range of ministries from birth to end of life, including acute care, physician clinics, long-term and assisted living, palliative and hospice care, home health, supportive housing and education.

Where we serve

We operate 34 hospitals, 600 physician clinics, 22 long-term care facilities, 19 hospice and home health programs and 693 supportive housing units in 14 locations. Our health plan serves our caregivers and other large employer groups covering 513,000 members.

On any given day, we care for more than 1,200 people in our long-term care settings, more than 4,000 in our hospitals and more than 15,000 in our clinic settings. Daily, we serve more than 7,000 people in our many home health and palliative care programs and almost 800 in supportive housing. We touch more than five times as many lives in non-acute settings as we do in the traditional hospital setting.

A tradition of caring for everyone

When the Sisters arrived in the Pacific Northwest in 1856, they came to answer a call for help from a new pioneer community. What they found were many communities in need of service, and so with dedication to the Mission and collaboration with like-minded partners, their ministry grew to what is now a five-state health system.

Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 158 years ago. The cornerstone of our Mission is to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

We believe making a difference is one of our greatest rewards.

Caring is what we do.

Our benefits help us care for our employees and their families by supporting their wellness and providing tools that promote financial security and professional growth.*


  • Medical, dental and vision insurance coverage that start on your first day
  • Retirement program that helps you prepare for your future
  • Life and AD&D insurance
  • Health Reimbursement and Savings Accounts (HRA, HSA, FSA)


  • Health assessment and personal coaching to help you meet your goals
  • Incentives for participation in healthy activities
  • Caregiver Assistance Program (for employees) offering work/life services, resources and expertise when you need it
  • Weight management, tobacco cessation and diabetes programs

Work/Life Balance:

  • Volunteers in Partnership program to match you with volunteer opportunities that support our communities
  • Support for life events such as birth, adoption, marriage or other changes to your family
  • Ergonomics and injury prevention to promote safe work environments
  • Paid time off
  • Disability benefits

Career and Development:

  • Tuition reimbursement to support your education as you tackle your career goals

Awards and Recognition

Healthcare Excellence

We are deeply honored that Providence facilities have been distinguished with national awards and certifications. At Providence Health & Services, our dedication to excellence is evident in the service our people demonstrate every day. Here, you’ll find an environment built on the core values of respect, compassion, justice, excellence and stewardship. They are at the heart of everything we do...and others have noticed.

JD Power and Associates Distinguished Hospital Award for Service Excellence  '100 Best Companies to Work For' -Oregon Business magazine  Cardiac Surgery Excellence Award

'100 Best Companies for Working Mothers' Award  Magnet Hospital for Excellence in Nursing Services - American Nurses Credentialing Center (ANCC)  Five-Star Hospital Award

'100 Top Hospitals' - Solucient  Award of Excellence in Healthcare Quality - Qualis Health  Thomson Reuters '100 Top Hospitals' Award

'Washington's 100 Best Companies' - CEO magazine  'Distinguished Hospital Clinical Excellence 2017

Company Size

500 to 999 employees


Other/Not Classified