posted

30+ days ago

Location

Arlington, Texas, United States, TX

Description

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle's platform has supported over 100 million transactions worth tens of billions of dollars, with nearly 10 million retail customers, over a thousand businesses, while storing and securing more than $5 billion in digital currency assets. Circle is also a principal developer of USD Coin (USDC), which together with Coinbase and the Centre Consortium oversees the standards and protocol for what has become the fastest growing, regulated, fully-reserved stablecoin. USDC now stands at well over $10 billion market cap and is adding nearly $300 million net new digital dollars in circulation every week. Today, Circle's transactional services, business accounts, and platform APIs are giving rise to a new generation of financial services and commerce applications that hold the promise of raising global economic prosperity for all through programmable internet commerce.

What you’ll be part of:

With the mission “To raise global economic prosperity through programmable internet commerce,” Circle was founded on the belief that blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy.  We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

What you’ll be responsible for:

Reporting to the Director of Client Solutions, you will design and help customers implement complex and business-critical solutions. You will play an integral role in executing our solution validation processes across the entire customer lifecycle. From discovery calls to post sales support and implementation, you will partner with prospects and customers and guide them along their technical evaluation of Circle’s suite of products and services. You will develop customized PoCs, solution diagrams, and implementation plans that articulate the value of Circle’s technology for our customers. You will heavily collaborate with our Product and Engineering teams to provide market feedback and analysis that will influence our product roadmap.

Most importantly, you will set the foundation for long-term, successful customer relationships that rely on Circle’s technology and future innovation to grow their business.

What you'll work on:

  • Leading technical discovery calls with prospects, and documenting key customer requirements
  • Designing technical solutions and diagramming funds flows for prospects during the sales process
  • Presenting Circle’s APIs to clients and ensuring that their value is understood, no matter the audience
  • Owning the relationship with technical counterparts and partnering with them to ensure that their questions are answered quickly and completely
  • Gathering market feedback and sharing with internal stakeholders, including product and engineering
  • Building and maintaining internal resources and knowledge base with information about current and future products 
  • Consulting with internal and external stakeholders about Circle’s products and APIs

You will aspire to our four core values:

  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail.  
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards.  You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

  • 5+ years experience as an accomplished Solutions Engineer at one or more B2B SaaS organizations. 
  • Talented in storytelling and presenting technical demonstrations. 
  • Capable of engaging in strategic and technical conversations at multiple levels of the organization. 
  • Obsessed with customer success and believe your number one responsibility is the customer. 
  • A strong interest in the future of global payments and, preferably, a background in Fintech.
  • In-depth understanding of APIs, distributed systems, databases, and developer tools. 
  • Experience working with developers on implementation, integration, and customization of SaaS-based products. 
  • Able to assess technical requirements that match business objectives. 
  • A successful track record scoping, designing, and validating technical solutions for large enterprise organizations.
  • Finally, you enjoy building at the earliest stages. You care deeply about contributing and improving company processes. And you enjoy moving at a fast pace, building a long-lasting foundation, and helping customers thrive.
  • Proficiency in Google Suite, Slack and Macbook preferred. 

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.