Job Type



22 days ago




ZwickRoell LP is looking for an Sales Administration Supervisor to lead our service operations team through the day-to-day operations from initial request for quote, through on-site work, to final billing and filing of paperwork. 

· Supervise a team of Sales Administration Specialists to deliver world-class service to customers: training, spare parts sales, service estimates and scheduling.  Ensure customer satisfaction through customer support and excellent customer communication.

· Negotiate customer contracts for service and maintenance to drive service revenue and customer satisfaction.

· Drive revenue growth through technicians by offering proactive services available to customers.

· Work with Field Service Manager, Technical Support Center Manager to effectively ensure all support services are provided and meet customer expectations such as product technical support, field service, and training solutions.

· Effectively manage daily service needs through prioritizing, scheduling, and delegating work assignments to ensure completion of service interventions and timely submissions of annual contract quotes.

· Effectively interface with internal company departments including sales, manufacturing, accounting, human resources, shipping, purchasing, and engineering to address and resolve issues.

· Maintain Service Parts logistics to and from our suppliers here and abroad.

· Develop positive relationships with customers to effectively analyze customer requirements and promote company parts/service products to meet those requirements.

· Optimize processes to streamline costs.

· Develop and maintain a process for completing comprehensive root cause analysis to eliminate repeat issues.

· Minimum 5 years prior supervisory or management experience.
· Bachelor's Degree or equivalent experience required.
· Experience in administration of B2B sales and service
· Strong technical knowledge of material testing and/or capital equipment helpful but not required.
· Must have strong leadership skills and ability to work in a fast paced and customer focused environment.
· Ability to interface effectively with customers and internal departments.
· Self-motivated, sense of urgency, personable, customer-focused and well organized.
· Occasional travel less than 10%.
· Excellent written, oral communication and presentation skills.
· Fluent in German a plus but not required.

Enjoy a competitive salary and a generous benefits package that includes health, dental, 401k (with company match), life and LTD insurance. 
ZwickRoell is the world's leading supplier of materials testing machines. Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries. For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries.