Accounting, Administrative Skills, Billing, Business Development, Business Growth, Communication Skills, Computer Software, Computer Systems, Customer Satisfaction, Customer Support/Service, Data Analysis, Database Administration, Document Control, Healthcare, Lead Generation, Maintenance Services, Microsoft Office, Operations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Coordination, Resolve Customer Issues, Roofing, Safety/Work Safety, Sales Prospecting, Team Player, Time Management, Track Customer Issues, Willing to Travel
Description
Eberhard, A Tecta America Company, LLC is a roofing and sheet metal contractor and fabricator that operates out of Van Nuys, California. Established in 1945, Eberhard has built a solid reputation in the Southwestern United States as a high quality and dependable team offering superior workmanship, quick response times, and collaborative crews. Projects range in size for commercial, industrial, and institutional clients.
Eberhard is seeking a proactive teammate to support the Service Department’s daily operations and long-term growth. This role provides essential administrative support, manages the flow of information across the departments, and helps cultivate new business opportunities. This position will be onsite out of our Van Nuys office.
Responsibilities:
- Service Coordination
- Address customer inquiries, validate service request details, and manage communication between customers and internal teams.
- Coordinate service projects from initial administrative setup through final billing, ensuring all details are organized and processed smoothly through the Accounting Department
- Provide professional, proactive customer service to help clients get access to information and solutions they need
- Work closely with all company departments to ensure standard practices are followed and operational consistency is maintained
- Maintain an accurate database of all service-related files and logs for document control
- Business Development
- Identify opportunities for new business and departmental growth by proactively monitoring client needs
- Build and maintain organized, up-to-date client and opportunity database
- Conduct timely follow-ups with customers to confirm satisfaction and address any concerns promptly and in a professional manner
- Sources new leads and opportunities by initiating contact with prospective clients to cultivate and expand customer base
Minimum Requirements:
- Adhere to company safety working practices
- Maintain a professional work attitude and workspace
- Operate as a team player
- Forward thinking and a problem solver
- Proficient in Microsoft Office
- Ability to gain a working knowledge of computer systems and software
Job Type: Full-Time
Schedule: 7am to 4pm, with occasional off-site meetings
Pay: Starting at $29 per hour
Company Full-Time Benefits:
- Healthcare paid 70% for employee
- Healthcare paid 30% for employee dependents
- 401K with profit sharing
- One-week paid vacation at the completion of the first year of employment and two weeks at the completion of the second year of employment
Work Environment:
This position functions within a professional office setting and regularly utilizes standard office equipment, including computers and phones. The role requires frequent verbal communication and active listening. It also requires close visual acuity for tasks such as reviewing and analyzing data, transcribing information, and operating a motor vehicle. The work is primarily sedentary, though some travel is required.