Automotive Manufacturing, Calendar Management, Communication Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, High School Diploma, Needs Assessment, Record Keeping, Service Delivery, Time Management
The Service Advisor role involves acting as the main contact between customers and service technicians, guiding customers through vehicle services, and ensuring their satisfaction.
- Greet customers, assess needs, provide estimates, and recommend services.
- Explain vehicle issues and repair options clearly.
- Schedule appointments and coordinate workflow for technicians.
- Maintain accurate records of interactions, service orders, and payments.
- Follow up to ensure customer satisfaction and address concerns.
- Stay updated on automotive products and manufacturer updates.
- Collaborate with technicians for timely service delivery.
Requirements include a high school diploma or equivalent, at least 1 year of relevant experience, strong communication skills, attention to detail, and familiarity with automotive systems preferred.
Benefits offered include paid time off, 401k with matching, health, dental, vision, life, and ancillary insurance options. We are an equal opportunity employer committed to diversity.