Service Desk Support
Kforce Inc.
Lehi, UT
- Service Desk Professional will provide timely, first call resolution to technical support issues while following company standards
- Monitor and report on services using reporting tools
- Promptly respond to outages, triaging appropriately
- Identify, repair, and resolve any pc hardware or software failures within the organization
- Record support incidents and requests in our JIRA service management system, monitor and manage the Service Desk ticket queue and document solutions using our knowledge management system
- Escalate -high-priority- tickets to proper groups following procedure for notifications
- Maintain a high degree of customer service for all support requests
- As a Service Desk Professional, you will perform special projects regularly as assigned or personally developed
- Maintain updated knowledge on computer hardware and software
- Report to work as scheduled and give appropriate notice when missing work for coverage purposes
- Works well with others on the team
Requirements:
- High School diploma or GED/equivalent
- 1+ years of experience in computer support role
- Excellent telephone soft skills, as well as written/verbal communication skills
- Strong knowledge of Microsoft-based operating systems, Mac OS operating systems and suites
- Knowledge of Active Directory & Microsoft Exchange
- Good analytical and troubleshooting skills are required
- Ability to think logically and be able to make correct decisions relative to fixing operational problems
- Able to read and understand manuals pertaining to operations of computer hardware and software
- In addition, the following skills are a plus: Mobile Device support; Office365 admin; 2-factor authentication; Minor Telecom work
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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About the Company
Kforce Inc.
Kforce is a US-based placement firm that matches skilled technology and finance workers with the companies that need them. The specialty staffing firm provides temporary staffing services (and, to a lesser extent, permanent placement) primarily in information technology, finance, and accounting.
Among Kforce's clients are FORTUNE 1000 corporations (including 70% of the Fortune 100), small and midsize firms nationwide, and government agencies. The K in Kforce stands for Knowledge. A majority of its revenue comes from US operations.