30+ days ago


Cambridge, MA


Reference # :19-00069Title :Service Desk Technician
Location :Cambridge, MA
Position Type :Full Time/Contract
Experience Level :Start Date :01/07/2019 
Aequor Technologies manages the Help Desk for a major client, We seek a Service Desk Technical Analyst to join our team here in Cambridge, MA with the following Skill set: Strong teamwork skills. Ability to effectively communicate, both orally and written. Provide 100% phone and email support to all users who contact the Service Desk via Phone or E-Mail. Ability to multitask; answering service requests by phone, e-mail, and at times in person. Working knowledge of Call Tracking / Knowledge Warehouse systems. Entering Service Requests into the call tracking system. Ability to conform to standard entry ticket entry processes regarding the incident management system. Quick to learn and adaptable to new environments- fast paced environment

Key Skills Required – Office 365 (must know account creation and how to support), AD, Some Networking Knowledge.

Nice to Have some Citrix configuration and support, Cisco VPN, VMware, Imaging and patching for machines and servers, network printers including print server management, experience with Storage and backup (also physically adding storage)