Job Type

full-time

Posted

16 days ago

Location

Kennewick, WA

Description

Location: Kennewick, WA

Service Dispatcher   
The Service Dispatcher will be responsible for supporting Service Technicians with the following tasks including but not limited to:

  • Maintain the Service Technician’s daily schedules and dispatch the Technicians as service calls are completed
  • Schedule return trips with customers when parts are in
  • Maintain the on-call schedule for Service Technicians
  • Maintain customer database with current information
  • Communicate clearly with department managers, employees and company customers
  • Keep customers appraised as to company schedule and requested lead-times
  • Provide accounting with maintenance contract billing information
  • Prepare service invoices and timecards for processing

 

Responsibilities

  • Take incoming customer calls.
  • Create, Schedule and coordinate service orders as calls are received.
  • Dispatch Service Technicians
  • Respond to all messages left overnight.
  • Maintain the dispatch board / schedule.
  • Forecast workload for 2 – 3+ days out.
  • Prepare paperwork for all manufacture warranty parts.
  • Facilitate return of warranty parts.
  • Update service database from service ticket.
  • Process weekly timecards.
  • Take customer payments over the phone.
  • Other duties as assigned.

 

Requirements and Experience

  • Advanced customer service skills
  • Ability to multi-task
  • Organized
  • Knowledge of industry is recommended but not required
  • Computer skills
  • High school diploma or general education degree (GED)
  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

 

All employees are subject to a pre-employment drug screen.

 

Equal Opportunity Employer