30+ days ago


Pleasant Grove, CA


Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. The "Caterpillar" name originated in 1904 by inventor Benjamin Holt in Stockton, CA. Today, Caterpillar Inc. is headquartered in Peoria, Illinois and is a Fortune 100 Company. At Holt of California, we provide jobs for approximately 750 employees working to bring equipment solutions for the diverse needs of our customers. We sell and service a wide-variety of equipment including: Large and Small Construction Tractors, Agricultural Equipment, Forklifts, Racking Systems, Telescopic Handlers, Prime and Stand-by-Power Generation, UPS Systems and On-Highway Truck Engines. In addition, we rent Caterpillar and Other Preferred Manufactured Equipment for contractors.



The Service General Manager has responsibility for the success of the Earthmoving Service Department as measured by customer satisfaction, employee satisfaction, safety, growth, profitability, and the overall success of the Earthmoving Division. This position is expected to positively engage with all Earthmoving Departments for the ultimate success of our customers and the division.  The Service General Manger will actively participate in companywide activities to enhance success for all divisions and their customers.  Sharing and using best practices is a fundamental of the job.  The Service General Manager will coordinate service efforts between Sitech West and Holt of California, ensuring the customer receives top level support for their equipment.  


The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Develop the EMD Service Managers and service operations for all Earthmoving facilities with the goal of improving and growing capacity, quality control, and profitability.
  • Develop, implement, and sustain a regular Product Problem Management (PPM) process to share information and best practices between Earthmoving Service Departments.
  • Implement goals and processes to manage financial statements to maximize growth and profitability.
  • Utilize KPI’s to guide each shop’s success.
  • Oversees Service Department budgeting and target setting.
  • Embrace the EMD Ethos by working with all EMD Departments.
  • Improve and implement key processes to drive towards “Cat Gold Standard” for Service Operations.
  • Develop and maintain relationships with other Holt Service management as well as neighboring dealers for service collaboration and best practice sharing.
  • Oversee Technical Communicator activity to enhance customer satisfaction and Cat Goodwill.
  • Oversee operational aspects of Certified Rebuilds (machines and components) as well as Total Maintenance and Repair (TM&R) contracts.
  • Recommend methods to improve product offerings, equipment, performance, and quality of product offerings.
  • Participate in Union negotiations.
  • Safety – Help achieve Vision Zero goals of zero incidents/injuries across the organization.
  • Other duties may be assigned.


Directly supervises 3 managers and 1 supervisor.  This role is responsible for the overall direction, coordination, and evaluation of the service departments efforts for the Earthmoving Division. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions.  The employee occasionally is exposed to wet and/or humid conditions, fumes, or airborne particles, and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

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Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.