Service Management IT Analyst (6-mo. contract) - 100% REMOTE
Jobot
Boston, MA(remote)
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JOB DETAILS
SALARY
$65–$75 Per Year
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Analysis Skills, Atlassian JIRA, Change Management, Data Analysis, Documentation, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Knowledge Management, Microsoft Excel, Microsoft SharePoint, Nonprofit, Product/Service Launch, Public Policy, Python Programming/Scripting Language, Scripting (Scripting Languages), ServiceNow, Team Player, Windows PowerShell
LOCATION
Boston, MA
POSTED
25 days ago
This Jobot Consulting Job is hosted by: Katherine Krull
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $65 - $75 per hour
A bit about us:
Non-profit 'Think Tank' research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous
Job Title: Service Management IT Analyst
Contract Length: From now until 9/26/2025
Job Location: 100% REMOTE
Work Schedule: M-F, 40 hrs/week
Pay Rate: $65-$75/hr.
Must have:
- Currently, working as an Analyst
- 5+ yrs of experience in an enterprise/corporate IT environment
- 2+ yrs of experience working in service management
- Experience with ITSM, ITIL
- Associates degree
Strongly Preferred:
- Jira, Confluence and SharePoint (ideally not predominantly with ServiceNow)
Nice-to-Have:
- Bachelors degree
- Data analysis experience in MS Excel
- Power Automate
- Scripting in Powershell &/or Python
- Experience in Problem Management
Why join us?
Great opportunity to get in the door with a well-known & well-established intellectual powerhouse!
Flat organization, so not a lot of bureaucracy & ability to get a lot done!
Job Details
The Service Management IT Analyst will launch a service management practice this fiscal year, with several key steps involved.
First will be the development of a service catalog, ensuring that key staff-facing services are accurately listed and reviewed for completeness.
Next, in collaboration with information services teams will help ensure a smooth rollout of the first phase of the catalog. The catalog will also be aligned with current change management and incident management practices.
Lastly, the position will work with the knowledge management team to improve documentation for some core services. This initiative involves teamwork across several departments to ensure successful implementation and integration.
Must have:
- Currently, working as an Analyst
- 5+ yrs of experience in an enterprise/corporate IT environment
- 2+ yrs of experience working in service management
- Experience with ITSM, ITIL
- Associates degree
Strongly Preferred:
- Jira, Confluence and SharePoint (ideally not predominantly with ServiceNow)
Nice-to-Have:
- Bachelors degree
- Data analysis experience in MS Excel
- Power Automate
- Scripting in Powershell &/or Python
- Experience in Problem Management
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
About the Company
J
Jobot
About Jobot
At Jobot, we are disrupting the recruiting and staffing space by:
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Using the latest AI technology to match jobs to job seekers.
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Having a culture built on kindness and respect.
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Hiring experienced recruiters who believe in providing the best possible service to their clients and candidates.
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Leveraging Jax™, our proprietary recruiting platform, to expedite and enrich the hiring process.
Jobot is proud that our Jobot Family consists of top-performing recruiters from nearly every industry. Experienced recruiters know their client's needs, industry nuances, and how to find a great culture addition to join their teams.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
https://jobot.com/