JOB DETAILS
LOCATION
Orem, UT
POSTED
30+ days ago

Description

Position Overview:

Coordinates, monitors, and supervises the activities of the team ensuring individual team members goals are achieved in support of the assigned team goals. Interprets and communicates overall organizational directives and applies them to the team and individual objectives. Acting as liaison, represents the team in general interfacing with the organization. May provide input to management regarding individual team member performance.


Responsibilities:

  1. Performs ride-along with team members in customer homes and make follow-up calls
  2. Handles customer complaints
  3. Provides issues resolution to ensures quality control, satisfaction and retention
  4. Delegates associates daily task/activities
  5. Conducts orientation and training for new hires
  6. Assist in recruiting, interviewing, selection and hiring new team members and office staff
  7. Supervises and performs weekly payroll submission
  8. Investigates workplace safety incidents to ensure safety in the branch and within operations


Education and Experience Requirements

  • Two year college degree in a business related discipline or equivalent work experience required
  • 2 years experience in business management required
  • 1 year sales experience preferred
  • Previous management experience with a staff of (7) or more preferred
  • Job requires travel as necessary for training purposes


Knowledge, Skills and Abilities

  • Practical knowledge of service industry and experience in developing and executing sales plans
  • Excellent verbal and written communication skills
  • Ability to communicate effectively at all levels of leadership and with front line associates
  • Excellent time management skills
  • Negotiation skills
  • Computer literate
  • Interpersonal skills
  • Ability to meet new people and interact in unfamiliar situations
  • Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals



Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.



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