Dell Computers
Customer Service Management
Service Level Agreement (SLA)
Customer Escalations
Human Resources Customer Service
Customer Service Evaluation
Delivery Management
$40000 - $60000 / YEAR
Revere, MA
30+ days ago


We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.

Service Manager Responsibilities:

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives are met.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
Resolving service problems and improving service methods to increase the service department’s productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with manufacturers, dealers, and sales representatives.
Helping to train new employees in company procedures.
Service Manager Requirements:

Previous sales and management experience may be advantageous.
Excellent leadership, communication, sales, and customer service skills.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
The ability to work under pressure and handle stress.


Employee Benefits

401k, medical dental vision, paid sick days, parking, performance bonus, prescription drug coverage, professional development, retirement pension plans, paid time off