Service Manager


Tacoma, WA

Tacoma, WA
30+ days ago


Service Manager-2100033R



We are looking for a talented Service Manager to join our team specializing in Sales and Service for our Distribution Segment in Sumner, WA. 

In this role, you will make an impact in the following ways:

  • Manages in shop service operations and field service operations, department personnel, and the departmental budget.
  • Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.
  • Provides employees with timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
  • Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
  • Regularly reviews key performance indicators for service operations and addresses issues.
  • Identifies trends and initiates improvements necessary to achieve goals while ensuring customer needs are met without interruption to service levels.
  • Ensures the volume of work produced meets company standards and ensures customer satisfaction. Measures, reviews, and maintains superior customer satisfaction levels.
  • Establishes positive and professional working relationships with key customers.

To be successful in this role you will need the following:

  • College, university or equivalent degree preferred.
  • Significant level of relevant experience, including supervisory experience, required.
  • Proficient with Microsoft Office Suite or other service related programs.
  • Experience in monthly sales forecasting and managing budgets.
  • Knowledge working with service Key Performance Indicators such as productivity, availablitliy, utilization, technician efficency and work improvement plans.

Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.





Primary Location

 United States-Washington-Tacoma-US, WA, Sumner, Cummins Northwest

Job Type

 Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced

Job Posting

 Jun 30, 2021, 1:55:58 PM

Unposting Date