Shift Leader

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great  results. They understand the importance of providing an engaging environment for  restaurant teams and the guest. A Shift Leader helps the shift run smoothly by taking care of  their restaurant teams and guests and delivering operational excellence. 

Essential Responsibilities for Leading the Team 

Develop Servant Leaders 

Puts your people and restaurant first – not yourself 

• Coaches, trains and develops team members around processes and procedures at each  station including LTOs 
• Actively participates in team huddles offering great ideas 
• Consistently thanks the team and celebrates success  

Essential Responsibilities for Leading the Business 

Create Memorable Experiences 

Creates a service experience so good the guest can’t wait to come back to Popeyes

• Serves as a role model and coaches Brand service behaviors 
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean 
• Spends time with the guests in the dining room doing table touches throughout the shift
• Supports the team to resolve guest concerns quickly 
• Ensures product quality and all standards are met on their shift 
• Provides ideas to the Restaurant General Manager to improve guest metrics and feedback
• Leads each shift by delegating duties, assigning tasks, and following up with all team  members 
• Must be proficient in each area of the restaurant to assist when necessary  

Administration 

Maintains the balance between providing a high quality employee and guest experience,  and achieving financial goals 

• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC)  are met 
• Ensures accuracy of inventory, waste tracking and HACCP Logs 
• Reviews and approves invoices and inter-store transfers (ISTs) 
• Checks people charts and production planning and makes necessary adjustments
• Follows through with action plans for Employee Engagement, Voice of the Guest and  Operational Assessments during the shift 

Required Knowledge, Skills and Abilities 

• Excellent guest service skills required 
• Ability to work in a fast-paced environment 
• Ability to communicate effectively with guests and team 
• members 
• Ability to resolve issues in compliance with Popeyes standards 
• Must have a friendly and courteous demeanor 
• Is a team player is 
• Must have reliable transportation 
• Must be able to take direction and feedback professionally as well as delegate responsibilities 
• Able to work days, nights, weekends, and holidays 

Education and Experience 

• Minimum Age: 18 years old 
• Previous Restaurant Experience: Preferred 

Physical Demands 

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
• Consistently handles product preparation. 
• Ability to kneel to utilize proper lifting procedures and to open safe.
• Consistently lifts for product preparation, stocking and inventory.

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage – and they want to share that pride with you!
Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team near you.

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