Showroom Sales Coordinator (FT)
Dal-Tile
New York, New York
The Showroom Sales Coordinator is an established performer that works to facilitate and support the Customer Experience function by coordinating with internal partners. This role is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations.
- Investigate claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues.
- Communicate and follow up with Sales Agents during after-sales transactions, both internal and external.
- Communicate and coordinate actions with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, addressing any disputes, and negotiating any deductions relevant to the claim.
- Coordinate customers’ shipping and scheduling requirements with Logistics, Mohawk Fleet, Field Services, and external contractor customers’ shipping requirements for delivery and installation of replacement orders.
- Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness.
- May assist with the development and administration of training workshops as it relates to customer experience.
- Structure content for internal and external correspondence with customers, vendors, and key stakeholders that include reports, presentations, and metrics.
- Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer.
- May process invoices and customer reports as needed and work with the credit department on accounts receivable.
- May be responsible for compiling and reviewing primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts.
- Assist with special projects as needed.
- Perform other duties as needed.
Required Experience and Education:
- Bachelor’s degree in a related field preferred.
- 2-4 years’ relevant experience OR equivalent combination of education and experience.
- Previous customer service experience required.
Competencies:
- Demonstrates strong knowledge of technical, process, and business principals, industry practices and standards.
- Excellent communication, problem solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient using Microsoft Office Suite products.
Other Pertinent Job Information: Travel time, how many people they will manage, the work environment, etc.
Disclaimer: It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Active military, transitioning service members and veterans are strongly encouraged to apply.
About Dal-Tile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.