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PRA Group

Lake Forest, CA

JOB DETAILS
HEADQUARTERS
Lake Forest, CA, US
LOCATION
Lake Forest, CA
POSTED
30+ days ago

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

To skip, locate and recover collateral while managing client repossession accounts to resolution and to provide clients and repossession agents with excellent customer service.

Key Responsibilities:

  • Utilizes internal company provided skip tools and the internet skip tools provided and the phone to locate customers and/or collateral and recover for client

  • Provides skip information in response to client needs and update expectations

  • Communicates with field recovery agents

Supervisory Responsibilities:

None

Professional Experience/Qualifications:

  • High school diploma or the equivalent combination of education and experience

  • Customer Service or industry-related experience preferred; prior secured auto collections and Bankruptcy experience preferred

  • Basic Microsoft Office skills including Word, Excel and PowerPoint

  • Excellent written and verbal communication skills; professional presentation skills preferred

  • Excellent interpersonal skills and the ability to remain calm in volatile and/or difficult situations

  • Ability to type a minimum of 30-40 wpm

  • Ability to work as a team and individually

  • Ability to sit for an extended period with the ability to remain focused

  • Ability to execute all processes accurately and without error and multi task

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office environment, in an individual workstation, using telephone and computer. Employee may be required to work evenings and weekends as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

To skip, locate and recover collateral while managing client repossession accounts to resolution and to provide clients and repossession agents with excellent customer service.

Key Responsibilities:

  • Utilizes internal company provided skip tools and the internet skip tools provided and the phone to locate customers and/or collateral and recover for client

  • Provides skip information in response to client needs and update expectations

  • Communicates with field recovery agents

Supervisory Responsibilities:

None

Professional Experience/Qualifications:

  • High school diploma or the equivalent combination of education and experience

  • Customer Service or industry-related experience preferred; prior secured auto collections and Bankruptcy experience preferred

  • Basic Microsoft Office skills including Word, Excel and PowerPoint

  • Excellent written and verbal communication skills; professional presentation skills preferred

  • Excellent interpersonal skills and the ability to remain calm in volatile and/or difficult situations

  • Ability to type a minimum of 30-40 wpm

  • Ability to work as a team and individually

  • Ability to sit for an extended period with the ability to remain focused

  • Ability to execute all processes accurately and without error and multi task

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office environment, in an individual workstation, using telephone and computer. Employee may be required to work evenings and weekends as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

About the Company

PRA Group