The Software Engineer will be responsible for hands-on development and leading the creation of Next Generation Enterprise solutions for the Contact Center Tech Team.
They will work on Global eCommerce, Sam's, Client, and other areas, supporting the multi-platform roadmap.
The role includes application architecture, ensuring high performance, scalability, and availability.
Areas of responsibility involve planning system and deployment strategies, driving technical vision, implementing large-scale projects, and supervising cross-functional teams, including offshore associates.
They will conduct root cause analysis of critical issues, document testing and maintenance, and influence decision-making to resolve conflicts proactively.
The position supports business objectives, focusing on developing Contact Center Solutions, including IVR in InContact using VCC scripting and maintaining related services.