Sr. Applied Scientist, Customer Experience and Business Trends

Sr. Applied Scientist, Customer Experience and Business Trends

Job ID: 2882483 | Amazon.com Services LLC

Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join their team. CXBT's mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs like speech, images, and video, enabling natural, empathetic, and adaptive interactions. We leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval.

The ideal candidate will have expertise in Large Language Models (LLMs), speech, audio, Natural Language processing (NLP) or multimodal learning to pioneer innovations in data simulation, representation, generation, reasoning, retrieval, and evaluation.

Key Job Responsibilities

1. Build scalable solutions for real-time conversational experiences, including multilingual support, customizable personalities, and conversational turn-taking.
2. Develop data simulation approaches that mimic real-world speech interactions.
3. Research and implement novel algorithms and modeling techniques.
4. Acquire and curate diverse datasets while ensuring user privacy.
5. Create robust evaluation metrics and test sets to assess language model performance.
6. Integrate human feedback to improve data selection and model performance.
7. Innovate in data representation and model training techniques.
8. Apply responsible AI practices throughout the development process.

A Day in the Life

Our team is dedicated to improving Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers' experiences, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.

About the Team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon and for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining customer needs and problem-solving, working backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team with diverse profiles, skills, and backgrounds, including Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, and Risk Managers.

BASIC QUALIFICATIONS

1. 3+ years of building machine learning models for business application experience.
2. PhD, or Master's degree and 6+ years of applied research experience.
3. Experience programming in Java, C++, Python or related language.
4. Experience with neural deep learning methods and machine learning.

PREFERRED QUALIFICATIONS

1. Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc.
2. Experience with large scale distributed systems such as Hadoop, Spark etc.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.