This role involves responding to client orders, inquiries, invoice questions, and complaints, with a focus on resolving issues related to orders, delivery, or service.
It requires recording problem areas, determining causes, and providing effective solutions while ensuring follow-up.
Key skills include client service, problem solving, conflict resolution, and freight forwarding knowledge.
Candidates should have a high school diploma or GED and 2-4 years of client service experience.
Physical demands may include extended sitting or standing.
Benefits include incentive plans, paid time off, medical/dental/vision coverage, tuition reimbursement, employee recognition, volunteer time, discounts, and wellness incentives.
This position emphasizes excellent service, problem resolution, and a commitment to a drug-free workplace and equal opportunity employment.