The Customer Service Coordinator manages customer relationships, processes orders, and coordinates production to ensure timely delivery.
Responsibilities include handling inquiries, preparing quotes, reviewing inventory, scheduling shipments, resolving complaints, and supporting sales efforts.
They build long-term customer relationships, assist with receivables recovery, and coordinate internal resources for added value.
The ideal candidate has 2-5 years of customer service or account management experience, strong communication skills, attention to detail, proficiency in MS Office, and ability to learn manufacturing and pricing processes.
The role is primarily day-shift, with overtime and occasional travel. Benefits include professional development, competitive pay, and a culture focused on safety, sustainability, and inclusion.