The Sr. Customer Service Specialist is an onsite contract role in Des Peres, MO, focusing on business support and client engagement.
Key responsibilities include responding to client, Financial Advisor, and internal inquiries via phone and written communication, providing solutions, and supporting business growth.
They work independently within a team, utilizing judgment and conflict resolution skills, and collaborate with Financial Advisors on business plans and client service models.
The role involves supporting marketing efforts, maintaining digital platforms, planning client events, and participating in training to stay current with policies and systems.
Administrative tasks such as calendar management and travel arrangements are also part of the role.
Qualifications include a high school diploma, at least 3 years of call center and customer service experience, strong computer skills, and proficiency in Microsoft Office. A college degree and financial services background are preferred. The pay rate ranges from $35.00 to $37.28 per hour.