30+ days ago




Job Description

Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as the Director of Service Delivery. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Directors in this role get to: 

Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.

Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.

Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.

Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.


Our most successful candidates will have: 

Bachelor’s degree
Eight or more years of management experience; experience managing customer support
Ability to be creative and resourceful in finding effective solutions to problems and situations
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem solving skills
Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Persistence in working through challenges and doing whatever it takes to get the job done
Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts
Ability to be strategic in developing solutions and process improvements
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives