Store Lead

Store Lead - Velvet Box

Store Operations & Sales Leadership | $18.50/hr

Velvet Box is an upscale, woman-owned boutique specializing in intimacy and wellness. We are known for our refined stores, product expertise, and education-first approach to customer care. Our environment is professional, welcoming, and discreet, and we hold ourselves to high standards of service, conduct, and accountability.

This role is ideal for someone who values responsibility, consistency, and being trusted to run a store with professionalism and care.

The Role

The Store Lead is the primary leader on site during their shifts and is responsible for the day-to-day operation of the store. This is a hands-on, customer-facing leadership role that requires calm decision-making, strong judgment, and comfort working independently.

This location operates at a steady, consistent pace, allowing Store Leads to focus on quality customer interactions, operational excellence, and maintaining a composed, professional environment rather than managing high-volume foot traffic. Success in this role comes from attention to detail, presence, and consistency.

This position is designed as a long-term leadership role, not a transitional or training position. Store Leads are entrusted with full store responsibility and are expected to uphold Velvet Box standards at all times.

Key Responsibilities

• Oversee daily store operations and serve as the primary leader on site
• Lead the sales floor and model elevated, consultative customer service
• Direct, coach, and hold associates accountable to service and performance standards
• Open and close the store following all operational and security procedures
• Manage cash handling, deposits, inventory processes, and shipment receiving
• Maintain store cleanliness, organization, and visual merchandising standards
• Uphold discretion, professionalism, and respectful communication always
• Make confident, sound decisions independently while representing the Velvet Box brand

What We're Looking For

• Prior leadership experience or demonstrated readiness to manage responsibility independently
• Retail, hospitality, or customer-facing experience required
• Confident, clear communicator comfortable giving direction and feedback
• Organized, dependable, and consistent in follow-through
• Comfortable being accountable for store standards, safety, and outcomes
• Able to work independently in a steady-paced environment
• Availability for evenings and weekends

This role is best suited for someone who takes pride in being relied upon, maintaining high standards, and creating a calm, respectful environment for both customers and teammates.

Hiring Process

Applicants will complete a required live Wedge video interview and a Culture Index survey to ensure alignment with our values, expectations, and work style.

Join Velvet Box as a Store Lead and take ownership of a store environment built on trust, professionalism, discretion, and elevated customer care.