Store Manager- Lemons and Limes Boutique

Job Title: Store Manager

Reports to: Area/Regional Manager

Job Summary:

The Store Manager is responsible for managing the overall store operations, ensuring high levels of customer service, driving sales performance, and managing a team of employees. This includes overseeing inventory management, staffing, store maintenance, and implementing company policies and procedures to achieve business objectives.

Key Responsibilities:

1. Leadership & Team Management:
   • Recruit, train, and supervise store employees.
   • Set clear performance expectations and provide regular feedback.
   • Foster a positive and inclusive work environment.
   • Conduct performance evaluations and handle disciplinary actions as needed.
   • Schedule staff shifts to ensure adequate coverage.
2. Sales & Customer Service:
   • Develop and implement strategies to meet or exceed sales targets.
   • Analyze sales data and develop action plans to drive revenue growth.
   • Ensure excellent customer service is provided by staff at all times.
   • Handle escalated customer complaints and resolve issues promptly.
3. Operations & Inventory Management:
   • Oversee daily operations, including opening and closing procedures.
   • Ensure store cleanliness, organization, and proper product displays.
   • Manage inventory levels, order new stock, and conduct regular stock checks.
   • Implement loss prevention strategies to reduce shrinkage.
4. Financial Management:
   • Monitor and manage the store’s budget, including expenses, payroll, and other financial aspects.
   • Prepare financial reports for upper management.
   • Ensure compliance with all cash handling and financial procedures.
5. Compliance & Safety:
   • Ensure that the store adheres to all company policies, procedures, and legal requirements.
   • Implement health and safety procedures and ensure a safe environment for staff and customers.
   • Conduct regular risk assessments and store audits.
6. Marketing & Merchandising:
   • Collaborate with marketing teams to execute promotional campaigns.
   • Ensure the store's visual merchandising aligns with company standards.
   • Monitor competitors and suggest pricing or product adjustments.

Required Skills & Qualifications:

• Proven experience in a retail management or supervisory role.
• Strong leadership and team-building skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to analyze sales data and develop action plans.
• Experience with inventory management and loss prevention.
• Proficiency in basic computer applications (POS systems, spreadsheets).
• Strong customer service orientation.

Educational Requirements:

• Bachelor’s degree in business, retail management, or a related field is preferred, but not required.
• Relevant experience can substitute for formal education.

Work Environment:

• Retail store environment.
• May require standing for extended periods.
• Willingness to work flexible hours, including weekends and holidays.