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Strategy & Operations Contractor

Lancesoft

New York, NY(remote)

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JOB DETAILS
SALARY
$30
LOCATION
New York, NY
POSTED
30+ days ago
Job Details:
Job Title:  Strategy & Operations Contractor
Duration:  8+ Months
Location:  100% Remote
 
Job Description:
  • This role is responsible for executing and scaling merchant loyalty program integrations that drive revenue, customer engagement, and strategic partnerships.
  • The contractor will manage a portfolio of merchants with active loyalty programs, as well as a pipeline of new partners, ensuring smooth implementation from initial scoping through launch and optimization.
  • They will own key growth initiatives such as expanding loyalty enrollment, testing new redemption experiences, and running experiments to prove incremental impact on sales and customer retention.
  • The contractor will act as a cross-functional connector between Sales, Strategy & Operations, Product, and Engineering to ensure merchant needs are translated into clear requirements and prioritized appropriately.
  • They will coordinate complex technical and operational workstreams (e.G., API-based integrations, middleware solutions, and critical dependencies for large enterprise launches), manage timelines and stakeholder expectations, and track performance against targets.
  • This role is critical to maintaining momentum on high-priority loyalty initiatives, protecting near-term revenue goals, and ensuring consistency of execution while the full-time owner is on leave.
 
Education:
  • Bachelor’s degree in Business, Economics, Engineering, or a related field MBA or advanced degree (preferred but not required)
 
Skills:
  • Technical and AI Fluency Comfort working with APIs, product requirements, and engineering workflows
  • Ability to translate business needs into technical requirements
  • Experience using Cursor and Claude Desktop Execution & Operations Program/project management Prioritization under ambiguity Process optimization Cross-Functional Leadership Stakeholder management across business + technical teams Clear communication and alignment-building Ability to influence without authority Analytical Thinking Data-driven decision making KPI tracking and performance analysis
  • Experimentation mindset Commercial & Strategic Thinking Understanding of GMV drivers and customer engagement levers Ability to evaluate partnership impact and scalability High EQ Requirements Ability to manage multiple complex workstreams simultaneously
  • Proven ability to operate independently with minimal oversight Comfortable working across business and technical teams
  • Strong organizational and time management skills Ability to quickly ramp on new tools, systems, and processes
  • Experience handling ambiguity and shifting priorities
  • Experience 3–6+ years of experience in Strategy & Operations, Business Operations, Product Operations, Consultant, or Program Management
  • Experience working on cross-functional initiatives involving Product and Engineering
  • Experience managing external partners or enterprise stakeholders Background in marketplace, e-commerce, or loyalty/rewards programs (preferred)
  • Experience supporting product launches, integrations, or experimentation initiatives (preferred)          

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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