Lumen Technologies, Inc
2 days ago


About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Supervisor of Regional Operations (HVAC) is a salaried position, reporting to the manager of SPM. Responsibilities are to manage HVAC Journeymen and HVAC technicians in specific service areas. Develop and maintain an aggressive, knowledgeable, customer-focused team that performs quality preventative maintenance and repairs for company owned mechanical equipment while adhering to company policies, procedures, and directives.
This is a working position. (Player / Coach) The SRO will have a technician / apprentice level position employee within their respective market to complete tasks not requiring a Journeyman level skillset. It estimated (will be evaluated) the SRO will maintain a 50/50 balance of regional oversite and work within their market.

The Main Responsibilities

Main Responsibilities:
• Will be responsible for leading a team of HVAC Journeymen and technicians who meet attendance and performance standards.
• Manage the daily operation of the HVAC team including preventative maintenance and repair activities.
• Serve as the single point of contact between for the HVAC team to resolve roadblocks that are preventing them from completing their job. This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Collaborates with local operations to achieve a win-win working relationship.
• Celebrate successes, appropriately uses rewards and recognition.
• Motivates team for continuous improvement and achievement of maximum performance.
• Develop and maintain operational guidelines for the HVACJM Program
• Work with SRO peers in expanding the program and reduce vendor dependency
• Develop a work order and repairs deferral tracking program
• Assist the Manager of SPM in understanding complex vendor quotes and vendor service issues

What We Look For in a Candidate

Minimum Qualifications:
• HVAC Journeyman or a minimum of 5 years’ experience in mechanical systems maintenance and repair.
• Previous experience managing teams.
• Strong skills and experience in employee development to include training, coaching and mentoring.
• Computer skills are required including Office 365 and, and legacy systems.
• Working knowledge of installation and maintenance of mechanical equipment.
• Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
• Previous experience in a multi-tasking, result oriented position in a deadline focused

Must reside in the West Region.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 256272

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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About the Company

Lumen Technologies, Inc logo

Lumen Technologies, Inc

Lumen is an enterprise technology platform that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses.

We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.

10,000 employees or more
Computer/IT Services