Monster

Support Specialist

ICONMA

Dublin, OH

JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Customer Experience, Customer Relations, Customer Support/Service, Identify Issues, Management of Information Systems/Technology (MIS), Marketing, Problem Solving Skills, Procedure Development, Strategic Planning, User Experience Design (UXD), User Interface/Experience (UI/UX)
LOCATION
Dublin, OH
POSTED
27 days ago

Our Client, a Clinical company, is looking for a Support Specialist for their Dublin, OH location.

Responsibilities:

  • Programs and Solutions Experience manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience.
  • This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
  • Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies.
  • This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals.
  • Applies basic concepts, principles and technical capabilities to perform routine tasks
  • Works on projects of limited scope and complexity
  • Follows established procedures to resolve readily identifiable technical problems
  • Works under direct supervision and receives detailed instructions
  • Develops competence by performing structured work assignments
  • Interact with Customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions.
  • Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.
  • Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices
  • Leverage critical thinking skills to assist in building solutions that enable global consistency and standardization and facilitate exceptional performance

About the Company

I

ICONMA

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
Life Insurance, 401K, Medical, Dental and Vision, Employee Referral Program
FOUNDED
2000
WEBSITE
https://www.iconma.com/