Sign upLog in

System Integration Analyst

Iconma

Remote, CO(remote)

Apply
JOB DETAILS
SALARY
$66.93–$69.93 Per Hour
SKILLS
Access Control, Aerospace and Defense, Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Communication Skills, Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Data Quality, Data Structures, Detail Oriented, Documentation, Follow Through, Health Plan, IT Service Management (ITSM), Identify Issues, Leadership, Metrics, Multiplatform/Cross-Platform, Multitasking, On Call, Operational Audit, Operational Improvement, Operational Support, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Product Lifecycle, Reporting Dashboards, Requirements Management, SQL (Structured Query Language), Scorecarding, Service Level Agreement (SLA), ServiceNow, System Integration (SI), Systems Analysis, Tableau, Team Player, Trend Analysis, United States Citizen
LOCATION
Remote, CO(remote)
POSTED
3 days ago
Our client, is a Aerospace And Defense company, is looking for a System Integration Analyst for their Remote location.
 
Responsibilities:
  • ServiceNow environment. This role will work closely with stakeholders, Product Owners, operational teams, and leadership to translate business requirements into meaningful dashboards, reporting solutions, and actionable insights that improve operational visibility and decision-making.
  • The ideal candidate is highly analytical, technically strong, customer-focused, and capable of operating independently while providing a high level of stakeholder engagement and white glove support.
  • This role requires strong ServiceNow Performance Analytics experience combined with advanced SQL and data analysis capabilities. The role is expected to be on call and support occasional holidays and weekends based on deployment schedules.
  • Design, develop, and maintain ServiceNow dashboards, reporting solutions, and Performance Analytics capabilities across enterprise platform initiatives
  • Create interactive dashboards, reports, scorecards, and Performance Analytics indicators to measure and track KPIs such as SLA compliance, resolution time, operational trends, backlog health, throughput, and % complete metrics
  • Configure and maintain Performance Analytics indicators, breakdowns, widgets, interactive filters, automated data collectors, and dashboard visualizations
  • Partner directly with stakeholders to gather requirements, translate business needs into technical reporting solutions, and provide white glove customer support throughout delivery
  • Utilize SQL for backend data analysis, data validation, trend analysis, reporting optimization, and operational insight generation
  • Analyze ServiceNow platform data related to Incidents, Requests, Changes, Demands, and operational workflows to identify trends, gaps, and improvement opportunities
  • Support operational reporting, executive visibility efforts, and data-driven decision-making initiatives
  • Assist with dashboard governance, reporting standardization, and data quality validation across reporting solutions
  • Collaborate with Product Owners, developers, and operational stakeholders to support reporting enhancements and analytics strategy alignment
  • Develop and maintain reporting documentation, KPI definitions, job aids, and operational guidance materials
  • Participate in Agile ceremonies and Jira work management activities as needed
  • Support high-visibility initiatives requiring strong communication, responsiveness, and operational follow-through
 
Requirements:
  • Hands-on experience developing dashboards, reporting solutions, and Performance Analytics capabilities within ServiceNow
  • Strong knowledge of ServiceNow Performance Analytics including indicators, indicator sources, breakdowns, widgets, interactive filters, and automated data collection jobs
  • Strong SQL skills with experience performing backend data analysis and reporting validation
  • Experience building interactive dashboards and concise visualizations for operational and leadership audiences
  • Familiarity with ServiceNow modules including Incidents, Requests, Changes, Demands, and related operational workflows
  • Basic understanding of ServiceNow access controls, permissions, roles, workflows, and development lifecycle processes
  • Strong analytical, troubleshooting, and problem-solving skills
  • Strong communication and stakeholder engagement skills with ability to operate independently
  • Experience working in Agile environments with hands-on Jira usage
  • Ability to manage multiple priorities within fast-paced, high-visibility environments
  • US-based and US Citizen required
  • Experience with Tableau or other enterprise reporting/visualization platforms
  • Understanding of ITSM and ITOM operational processes and KPI measurement strategies
  • Experience supporting enterprise-scale ServiceNow reporting environments
  • Familiarity with ServiceNow backend tables, data structures, and reporting optimization techniques
  • Experience presenting analytics and operational metrics to leadership and stakeholders
  • Strong attention to detail and commitment to delivering high-quality reporting solutions
  • Product-minded and customer-focused approach with strong collaboration skills
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

Resume Resources

Free Resume TemplatesFree Resume Builder