Posted

16 days ago

Location

Denton, TX

Description

Overview

Nestled conveniently in North Texas in the vibrant city of Denton is the corporate headquarters of Sally Beauty Holdings, the world’s largest wholesale and retail distributor of beauty supplies.  We are inviting applications for our Systems Engineer. 

 

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

 

Our Systems Engineer works with customers to provide timely and professional support while maintaining hardware and software lifecycles, and documenting issues/resolutions for internal IT teams.  

Responsibilities

  • Provide first level contact, log tickets, and convey resolutions to customer issues.
  • Deploy and maintain hardware and software in production environment. Manage warranties, repairs and firmware upgrades.  Patch existing software according to vendor requirements and company SLA.
  • Properly escalate, track and redirect problems to correct resources.
  • Utilize excellent customer service skills, provide feedback and see problems through to resolution.
  • Maintain hardware and software inventory.
  • Document training materials, procedures and update knowledge base.
  • Participate in hardware and software evaluations.
  • Other Duties as assigned.

Qualifications

  • High School Education, Technical Certifications or 2+ years' experience preferred. 
  • Industry certifications (A+, Network+, CCNA, CCNP, MSCA, MCSP, Mobility+)
  • 1-2 years in related fields. 

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

At SBH, we remain committed to protecting the health and safety of all our customers and associates and maintain the following COVID-19 Precautions:

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place
  • Remote interview process
  • Temperature screenings

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

 

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