8 days ago


Menlo Park, CA


Team Lead Residential Protection Agent: Menlo Park, CA


Job Details

Duties & Qualifications:

The Team Lead – Residential Protection Agents is responsible for the smooth operation of the Residential Protection Detail by applying sound leadership principles and judgement at all times.  The Team Lead is responsible for client satisfaction and to ensure the physical protection of a high-profile client and the residence. 


Protective Agents are often directed to work overtime (OT), nights, holidays and weekends and often travel domestically and overseas. Applicants should be in good overall physical, mental and emotional condition, have a reputation as a team player and be willing to work long hours with ever-changing schedules.

Strong interpersonal skills and the ability to tactfully negotiate conflict and remain flexible is a must. Protective Agents must possess the ability to interact with all levels of corporation management, liaison internally and externally with a multitude of other departments and personnel. Strong oral communication and representational skills. Candidates must be able to brief, defend, persuade and instruct others on security requirements and policies. Demonstrated leadership, teamwork and organizational skills and the ability to write in a clear and precise manner are also required.



The essential functions include, but are not limited to the following:

  • Interact and communicate by being professional, proactive, personable and responsive with the principals, vendors, employees and others to ensure client satisfaction.
  • Primary point of contact for the principal for overall protective physical security.  Address any high-level concerns to ensure quick resolution.
  • Participate in the interview process, making recommendations for candidates that would possess the knowledge, skills and abilities for the detail.
  • Identify areas of improvement in people and processes.  Provide suggestions to Detail Lead and Program Manager to foster team cohesion and increase employee engagement.
  • Monitor the performance of assigned personnel providing timely feedback under the advisement of upper management and/or human resources. 
  • Review and approve employee timesheets and paid time off requests.
  • Safeguard and maintain highly sensitive and confidential information of the company and the client.
  • Demonstrate excellent teamwork skills (collaboration, communication, cooperation, etc.) in a cross-functional team (RST and EP) environment.  Provide and receive constructive feedback for improvement of team operations.
  • Provide shift coverage as a Residential Protection Agent as needed.
  • Must be able to pass the physical ability test (PAT) and maintain overall physical condition to pass the annual maintenance/wellness PAT. 
  • Maintain professional personal appearance.
  • Operate motor vehicles in a safe and legal manner.
  • Perform other duties as assigned


Job Requirements:

Candidates must have a bachelor’s degree; Advanced degree preferred. Be physically fit and possess a valid driver's license. Extensive military, corporate security or law enforcement experience, preferably in a military special operations branch, protective operations with a minimum of 7 years combined experience. Applicant should possess excellent oral and written communication and analytical skills, have high levels of integrity, and trustworthiness.

  • A graduate of a reputable executive protection training school desired
  • California Guard Card and Exposed Firearms Permit is required
  • Experience and understanding of corporate culture
  • Extensive medial experience (EMT, First Responder, 18D, Paramedic, Navy Corpsman) desired
  • Experience with after action report writing
  • Leadership and management experience desired
  • Experience working with C-Suite level executives or equivalent
  • Strong base knowledge in all facets of protective operations
  • Advanced understanding of technology-based protective applications
  • A working knowledge of Microsoft Office software (Excel, Word, PowerPoint etc.)
  • Will maintain a high level of physical fitness and personal appearance
  • Ability to work nights and weekends as required
  • Possess a valid driver’s license

Compensation & Benefits:

$130,000-140,000 annual income: Based on experience, training and other related qualifications                      industry leading benefits, which are available to all full-time employee:

  • Free employee medical and vision coverage – Medical/Dental/Vision
  • Free employee life insurance
  • Paid employee training and development
  • 401K
  • Employee assistance programs
  • Paid holidays and flexible PTO (Paid Time Off)
  • Bonus opportunities
  • Daily meal allowance
  • Domestic & international travel
  • Career advancement & relocation opportunities
  • Great company culture and work/life balance


No phone calls. Please allow 7-10 business days for applicant feedback.

Allied Universal® Executive Protection and Intelligence Services is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.

CA PPO# 17384; CA PI# 28245; Office: 11674 Central Avenue, Suite C, Chino, CA 91710


About the Company

Allied Universal

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or

Company Size

10,000 employees or more


Security and Surveillance