Posted

30+ days ago

Location

Ontario, CA

Description

Raymond Handling Solutions Inc. is looking for a Team Lead to join our service team. The Team Lead will assist the DSM in directing and supporting the Field Service Technicians assigned to the Field Service Team Leader. Primary responsibility is to provide technical support at the field level. Correspond with company and/or Raymond factory technical support resources to resolve technical and troubleshooting issues that arise. Responsible for handling customer related issues in the assigned territory at the direction of the DSM.  Assist DSM in achieving Service Department KPI standards with their assigned team. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide troubleshooting assistance for assigned technicians having difficulties with a particular job.
  • Resolve customer/technician related problems in conjunction with the DSM and the sales team.
  • Correspond with the DSM, factory and Technical Training on technical problems concerning equipment that the company sells and services.
  • Assist DSM with performance reviews for assigned technicians.
  • Maintain at least an 80% productivity level.
  • Assist DSM and dispatch team in achieving team SM completion goals.
  • Assist DSM in maintaining CFPM controls and cost reduction at assigned accounts.
  • Perform 90 day inspections that are not on contract and are not assigned to a CCM as directed by the DSM.
  • Assist dispatch with tech assignments as needed.
  • Work with dispatchers to achieve 1st call completion and response time goals.
  • Assure that all team members adhere to all safety requirements and actively work to reduce work related accidents.
  • Assist DSM in establishing team goals.  Review results monthly with DSM and Quarterly with the Director of Service Operations.
  • Assist DSM in maintaining team standards for WIP and timecards and GPS.
  • Work in conjunction with DSM, trainers and SM auditor to assess tech skills and obtain necessary training.
  • Work with DSM to assess workload distribution and addition of technicians
  • Oversee Raymond projects within guidelines provided by Raymond as directed by DSM.
  • Fill in for DSM as assigned during DSM absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
  • Possess strong instructional skills. Be able to effectively demonstrate to technicians how to diagnose and troubleshoot specific technical problems.
  • Must be customer focused both internally and externally.
  • Exhibit strong leadership qualities and coach team members in daily activities and technical procedures.
  • Be able to communicate effectively with customer representatives and with all levels of RHSI management.
  • Possess excellent organizational and time management skills.
  • Must be flexible and able to adapt to varying workloads, work hours and environments.
  • Be willing to comply with employee handbook.
  • Possess working knowledge of personal computers including DOS and Windows applications.
  • Possess sound working knowledge of basic DC and AC electricity, SCR, wire guidance, transistor, microprocessor, internal combustion engines, hydraulic components and systems.

EDUCATION and/or EXPERIENCE

  • Possess a High School diploma or General Education Degree (GED). 
  • Possess a minimum of 5 years field breakdown experience or comparable service experience or equivalent combination of education and experience.
  • Level 2 Certification is required.
  • Must have completed the Raymond Technical Primer
  • Must have completed the RHSI Scheduled Maintenance Primer

LANGUAGE SKILLS

Be able to speak, read and write English fluently. Be able to read and interpret technical bulletins, schematics, wiring diagrams and troubleshooting procedures. Be able to write routine reports and correspondence.  Be able to effectively present information to, and respond to questions from, managers, clients, customers and the general public.

TECHNICAL SKILLS REQUIRED

Be proficient with hand and power tools. Be proficient with meters and other measuring and testing devices that are commonly encountered in lift truck service work.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid California Driver License and maintain a Department of Motor Vehicles Report with no more than the acceptable number of points as determined by our vehicle insurance carrier.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.  The employee is frequently exposed to outside weather conditions and risk of electrical shock.  The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.  The noise level in the work environment is sometimes loud.

DRESS CODE

Maintain a clean, neat appearance. Uniforms are provided by RHSI and will be worn with a belt and with shirt tails tucked in. Steel-toed shoes are to be worn at all times.

For safety reasons, no jewelry is to be worn while working near machinery or moving equipment.

WORKING HOURS

Weekdays, Monday through Friday, 7 a.m. to 4 p.m. Working hours may vary as required.

RHSI provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume on line. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide troubleshooting assistance for assigned technicians having difficulties with a particular job.
  • Resolve customer/technician related problems in conjunction with the DSM and the sales team.
  • Correspond with the DSM, factory and Technical Training on technical problems concerning equipment that the company sells and services.
  • Assist DSM with performance reviews for assigned technicians.
  • Maintain at least an 80% productivity level.
  • Assist DSM and dispatch team in achieving team SM completion goals.
  • Assist DSM in maintaining CFPM controls and cost reduction at assigned accounts.
  • Perform 90 day inspections that are not on contract and are not assigned to a CCM as directed by the DSM.
  • Assist dispatch with tech assignments as needed.
  • Work with dispatchers to achieve 1st call completion and response time goals.
  • Assure that all team members adhere to all safety requirements and actively work to reduce work related accidents.
  • Assist DSM in establishing team goals.  Review results monthly with DSM and Quarterly with the Director of Service Operations.
  • Assist DSM in maintaining team standards for WIP and timecards and GPS.
  • Work in conjunction with DSM, trainers and SM auditor to assess tech skills and obtain necessary training.
  • Work with DSM to assess workload distribution and addition of technicians
  • Oversee Raymond projects within guidelines provided by Raymond as directed by DSM.
  • Fill in for DSM as assigned during DSM absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
  • Possess strong instructional skills. Be able to effectively demonstrate to technicians how to diagnose and troubleshoot specific technical problems.
  • Must be customer focused both internally and externally.
  • Exhibit strong leadership qualities and coach team members in daily activities and technical procedures.
  • Be able to communicate effectively with customer representatives and with all levels of RHSI management.
  • Possess excellent organizational and time management skills.
  • Must be flexible and able to adapt to varying workloads, work hours and environments.
  • Be willing to comply with employee handbook.
  • Possess working knowledge of personal computers including DOS and Windows applications.
  • Possess sound working knowledge of basic DC and AC electricity, SCR, wire guidance, transistor, microprocessor, internal combustion engines, hydraulic components and systems.

EDUCATION and/or EXPERIENCE

  • Possess a High School diploma or General Education Degree (GED). 
  • Possess a minimum of 5 years field breakdown experience or comparable service experience or equivalent combination of education and experience.
  • Level 2 Certification is required.
  • Must have completed the Raymond Technical Primer
  • Must have completed the RHSI Scheduled Maintenance Primer

LANGUAGE SKILLS

Be able to speak, read and write English fluently. Be able to read and interpret technical bulletins, schematics, wiring diagrams and troubleshooting procedures. Be able to write routine reports and correspondence.  Be able to effectively present information to, and respond to questions from, managers, clients, customers and the general public.

TECHNICAL SKILLS REQUIRED

Be proficient with hand and power tools. Be proficient with meters and other measuring and testing devices that are commonly encountered in lift truck service work.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid California Driver License and maintain a Department of Motor Vehicles Report with no more than the acceptable number of points as determined by our vehicle insurance carrier.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.  The employee is frequently exposed to outside weather conditions and risk of electrical shock.  The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.  The noise level in the work environment is sometimes loud.

RHSI provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!


Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume on line. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.


About the Company

Raymond Handling Solutions

Focusing on your success is our first priority.

Mission Statement:
At Raymond Handling Solutions, we establish and maintain lifetime relationships by listening to our customers and satisfying their needs better than anyone else.

Our success is directly attributed to our dedicated Associates, our customers, our suppliers and our partnership with the Raymond Corporation for whom we have been the exclusive dealer since we opened our doors. And we will continue our success by serving the ever-changing needs of our customers.

At Raymond Handling Solutions, Inc., 92 percent of employees say their workplace is great. Check us out here to see why we are such a great place to work: http://reviews.greatplacetowork.com/raymond-handling-solutions-inc

Raymond Handling Concepts People Banner

Company Size

100 to 499 employees

Industry

Manufacturing - Other

Employee Benefits

Medical, Dental and Vision, Employee Events, Vacation/paid time off, Paid Holidays, 401K, Flexible Spending Accounts

Founded

1949

Website

https://www.raymondhandlingsolutions.com/