Salary

$50k - $70k Per Year

Job Type

full-time

Posted

29 days ago

Location

needham, MA

Description

Job Description – Application Consultant

The Professional Services team supports new and existing customers with on-boarding new customers and stores, continuous training of application functions, and assists customers with managing other key features of the hospitality system. As a member of our clients Professional Services Team, you will be responsible for day-to-day contact with new and existing customers.

  • Communicate with customers through calls/e-mails
  • Act as a Deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers’ information systems
  • Assist with new customers go-live support
  • Work with new customers on the initial and continuous training of new and existing features and functions of the system
  • Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies
  • Manage the discovery process for implementing the menu, and menu user interface
  • Work closely with the department manager and other team members to schedule, and manage work in a timely manner
  • Work with new and existing customers to set proper expectations for project scope and deliverables

REQUIREMENTS:

  • 1-3 years in restaurant management or operations (POS Experience)
  • Experience developing and implementing a restaurant menu
  • Project management experience (1 year)
  • HTML knowledge
  • Photoshop experience (preferred)
  • Bachelor’s degree in hospitality or technology (preferred)
  • Experience in training restaurant staff (a plus)
  • High command of the English language
  • Proficient in MS Excel, Word, and PowerPoint

Job Type: Full-time

Experience:

  • POS Systems: 1 year (Preferred)
  • Project Management: 1 year (Preferred)
  • Restaurant: 1 year (Preferred)

Education:

  • Bachelor's (Preferred)

Work authorization:

  • United States (Preferred)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Parental leave
  • Tuition reimbursement