Technical Support Specialist

Would you like to join a winning team that’s both fun and dedicated to serving our customers with vigilance and empathy?

If you’re passionate about computers, networking, and solving real-world tech challenges — and you're looking to build a long-term career at a reputable company — DenaliTEK could be your next great opportunity.

DenaliTEK is seeking a talented, dedicated Technical Support Specialist to join our team. We’re looking for someone who thrives in a dynamic environment, is eager to learn, and is committed to enriching our reactive support services. This role includes both onsite and remote support responsibilities, ensuring you gain hands-on experience across diverse settings.

Key Responsibilities

• Provide responsive technical support to end-users via phone, remote tools, and onsite visits.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Document support cases and contribute to a knowledge base of technical solutions.
• Collaborate with team members and escalate issues when needed to ensure timely resolutions.
• Deliver outstanding customer service with empathy, patience, and professionalism.

Requirements

What We’re Looking For

• A strong passion for computers, networking, and IT problem-solving.
• Excellent communication skills and a customer-first mindset.
• Self-motivated with a hunger to learn and take initiative.
• Basic to intermediate knowledge of Microsoft Windows, Office 365, and network fundamentals.
• Relevant certifications (CompTIA A+, Network+, or similar) are a plus!
• A team player with a positive attitude and professional demeanor.
• Eager to build a career in IT with a company that values growth and trust.
• Capable of working both independently and collaboratively.
• Comfortable engaging directly with clients in various environments.

Benefits

• 401(k) Retirement with company contribution
• Medical Insurance - with 100% of employee's premium paid by the company
• Dental and Vision Insurance - with 100% of employee's premium paid by the company
• Paid Time Off - 4 weeks per year plus 7 holidays
• Reimbursements - auto mileage, cell & Internet and parking fees

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.