Job Type



30+ days ago




Role Description

We are looking for a qualified Technical Writer to join our Documentation & Training team based in our Burlington, Massachusetts office. This is a great opportunity for a highly-motivated individual with a strong interest in writing aboutsoftware.

A successful applicant is detail-oriented and a self-starter.The focus of this role is to maintain and develop new content for technical references, user guides, and training materials. To be considered, candidates must have strong communication and writing skills, as well as an aptitude for learning and explaining software tools.

Key Qualities

  • Aptitude and skillsforunderstanding and writing clearly about a variety of technical topics
  • Ability to communicate with subject matter experts(SMEs) in both technical and application groups
  • Ability to understand how the software works in different business environments
  • Ability to understand problem reports, gather details from SMEs, and organize materials for customer consumption
  • Ability to learn independently through hands-on system use
  • Ability to present technical information clearly to end-users

Job Description

Seeking an articulate Technical Writer with excellent writing skillswho has the ability to support a wide variety of documentation tasks related to The Diver Platform product suite. Tasks include development and revision of software product documentation in online Help systems, installation guides, application guides, and student guides.

Required skills

  • Demonstrated technical writing ability
  • Experience with the development and deployment of online Help systems
  • Strong work ethic and drive for high-quality results
  • Ability to work independently on small projects and collaboratively on larger projects
  • Good time management skills and the ability to meet deadlines


  • 2-5 years of experience writing software documentation
  • Proficiency with MadCap Flare
  • Experience at a software company in a technical writing position
  • Familiarity with programming languages and software tools
  • Computer or Data Science background or software development experience would be a plus



  • Bachelor’s degree in Technical Writing or comparable experience
  • Degree in a technical computer field, English, or Journalism considered
  • Familiarity with Adobe Technical Communication Suite and MS Office

To apply, please send resume to:


Established in 1989, Dimensional Insight (DI) is a Massachusetts-based software company with a global reach. We specialize in the development and marketing of multidimensional data visualization, analysis, and reporting software. Our products enable decision makers across all levels and functional areas of an organization to access and analyze data quickly and intuitively. People worldwide use our technology to identify new opportunities, improve their business operations, and increase performance.