The IT Communications Specialist supports internal customer success and technology enablement by developing and executing communication strategies that enhance awareness and engagement with IT services and initiatives.
They collaborate with IT teams to create end user communications, including articles, email campaigns, social content, and executive messages, ensuring a positive technology experience.
The role involves preparing content for training sessions, facilitating presentations, and analyzing feedback through surveys and reports to measure impact and drive continuous improvement.
Qualifications include a bachelor’s degree in communications, business, or social sciences, with over 3 years of experience in internal communications, preferably within IT or related fields.
Strong writing, editing, data presentation skills, and proficiency with Microsoft 365 are required, along with expertise in technical subject matter and leveraging AI tools. Experience with social media, SEO, and technical writing is a plus.