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Technical Writer

American Technology Consulting

Madison, WI

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JOB DETAILS
SKILLS
Brochures, Business Processes, Communication Skills, Compensation and Benefits, Copy Editing, Cross-Functional, Data Collection, Data Processing, Detail Oriented, Documentation, Establish Priorities, Multitasking, Policy Development, Presentation/Verbal Skills, Procedure Development, Process Flow, Process Improvement, Team Player, Technical Writing, Training/Teaching Materials, Writing Skills
LOCATION
Madison, WI
POSTED
30+ days ago
REQUIRED SKILLS: (Need Majority; 5+ Years) Bachelor’s degree or comparable professional experience in insurance and other employee benefits administration or related field 5 or more years of experience as an effective technical writer, including writing documentation and procedural materials for multiple audiences NICE TO HAVE SKILLS: Superior written and verbal communication skills, with a keen eye for detail Proven ability to handle multiple projects simultaneously, with an eye for prioritization Self-motivated, self-disciplined, and able to work with minimal supervision Ability to quickly learn and understand complex topics and make them easily understandable in text, graphs or diagrams, and pictures Ability to review and/or copy edit content developed by others and work collaboratively with cross-functional teams ADDITIONAL DETAIL(s): At least one writing sample or other work product sample (up to three allowed) must be submitted with the candidate package. Submissions missing this will be rejected INTERVIEW PROCESS: Interviews will be conducted via MS Teams A real-time screenshot photo of the candidate must be uploaded to the candidate's bid to accept an interview request See "ETF Realtime Photo Requirement & Instructions" document for details DESCRIPTION OF ROLE: The Department administers numerous benefit programs for current, inactive, and retired public employees, as well as their beneficiaries. These include the Wisconsin Retirement System, group health insurance, group life insurance, deferred compensation, employee reimbursement account, income continuation insurance, long-term disability insurance, duty disability, and long-term care insurance. The Technical Writer III will be responsible for: Developing detailed worker procedures documentation for changed business processes resulting from technology modernization and other changes. CONTRACT OVERVIEW MUST BE CURRENT WI OR RELO Updating instructional manuals and informational brochures in plain language. Collaborating with subject matter experts to gather information, reviewing processes and data flows in multiple technology tools. Independently developing effective instructional materials such as manuals and brochures that meet the needs of varying audiences with different levels of baseline knowledge. Translating complex information into user-friendly, accessible content using text and visual representations. Maintaining and updating technical documentation in line with organizational standards. Evaluating existing content to identify opportunities for improvement. An acceptable candidate will have extensive experience in writing technical policies and procedures, as well as translating complex information into plain language, in the insurance or employee benefits administration field, or a related area. Candidates must be able to collaborate with varying audiences and work independently to effectively prioritize and manage the completion of their workload. The work requires judgment, initiative, and problem-solving ability. Other specific qualifications include: Ability to develop text and visual representations for large volumes of complex procedure documents meeting organizational standards. Experience writing user-friendly content that meets the needs of the target audience. Experience maintaining and updating technical documents. Experience creating content to educate and instruct an audience with varying levels of baseline knowledge about a complex subject. Experience curating and organizing information into reference documents. Ability to evaluate current content and identify opportunities for process and procedure improvements.

About the Company

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American Technology Consulting

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