The Telecommunications Operator manages incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments or personnel in a courteous manner.
They handle paging requests, assist with emergency communications, and ensure timely delivery of information to patients, staff, providers, and external customers.
Utilizing the Intellidesk application, they process internal and external calls, reference directories, and escalate equipment issues when needed.
Key duties include answering calls professionally, transferring calls accurately, executing paging procedures, and assisting with data entry.
Qualifications include a High School Diploma or GED, with preferred experience in call centers, customer service, and familiarity with medical terminology and hospital policies.
Strong communication, multitasking, and customer service skills are essential for success in this fast-paced environment.