Thrift Store Manager

Job Title: Thrift Store Manager
Department: Thrift Store
Reports To: Chief Operating Officer
FLSA: Exempt

Pay rate: Starting at $50k DOE

SUMMARY
The Thrift Store manager will be responsible for the day-to-day operational management of the Manor Thrift Store, including volunteer supervision; customer care; financial oversight and cash handling procedures; attaining sales goals and revenues; setting standards for loss prevention; team building; donation processing; and visual merchandising.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:

1. Operations and Store Management
   • Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include: sorting, hanging, tagging, displaying and disposing of donated items.
   • Manage and maintain supplies.
   • Control petty cash, ensuring appropriate expenditures and receipts.
   • Ensure that all sales transactions (cash, checks, credit cards) are handled properly and in line with cash handling procedures and credit card compliance standards (PCI DSS compliance).
   • Provide ongoing financial reporting to the Chief Operating Officer regarding sales progress during certain time periods. Be aware and have knowledge of daily, weekly and monthly sales performance, and overall operation of the store.
   • Identify problems at the store and communicate needs to Chief Operating Officer to ensure a safe, pleasant, and clean working environment for volunteers, and customers.
   • Conduct daily safety inspections by walking the store before opening to make sure floors are free of potential hazards. Ensure restrooms are in working order and isles are clear.
   • Support volunteers on the sales floor with customer conflicts, pricing issues, etc.
   • Maintain cameras.
2. Volunteer Management
   • Supervise volunteers and community service volunteers and C.A.R.E volunteers; monitor work performance and provide ongoing feedback to improve productivity and volunteer job satisfaction.
   • Provide inspirational leadership to volunteers, setting operational performance standards and offering training.
   • Complete required annual trainings.
   • Maintain confidentiality.
   • Develop schedules for volunteers to ensure appropriate levels of volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.
   • Lead and supervise the retail job training program; oversee the development of the curriculum; recruit volunteers to assist; and mentor students.
   • Maintain current knowledge of agency policies and procedures.
   • Conduct regular communication with volunteers to provide needed information/updates, guidance and oversight.
   • All Other Duties as Assigned.

Physical Expectations
• This position requires extended periods of walking and standing with some periods of sitting which is dependent upon the needs and activities of the individuals supported. It may require light to heavy lifting, up to 50 pounds independently, and occasional stooping, kneeling, bending, and/or climbing stairs depending on the needs of the individual supported.
• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit.

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate to high with high levels of distraction.

QUALIFICATIONS
• Be at least 18 years of age and provide proof of high school diploma or G.E.D.
• Must be able to communicate effectively in English – both in writing and orally.
• Must not have been convicted of any disqualifying felony and must not have been substantiated for abuse or neglect in the state of Missouri, as recorded by the Department of Mental Health’s Employee Disqualification List.
• Must demonstrate safe practices in all areas and exemplify positive professional standards.
• Must have valid driver’s license– must carry minimum coverage applicable by law for auto insurance.
• Must Receive Seasonal Flu Vaccination.

Equal Opportunity Employer