Ticket Office Representative

Milwaukee Repertory Theater, Inc.

Milwaukee, WI

JOB DETAILS
HEADQUARTERS
Milwaukee, WI, US
LOCATION
Milwaukee, WI
POSTED
30+ days ago

Description

Position:     Ticket Office Representative

Status:         Part-Time

Start Date:   As soon as possible

Schedule:    Immediate openings in all shifts


Milwaukee Repertory Theater is currently seeking applicants for friendly and enthusiastic Ticket Office Representatives. If you are skilled in customer service and would enjoy working in the exciting world of theater, this is the job for you! Our mission is to ignite positive changes in the cultural, social, and economic vitality of our community by creating world-class theater experiences that entertain, provoke, and inspire meaningful dialogue among an audience representative of Milwaukee’s rich diversity. It is important that our hiring practices reflect this commitment to diversity and we strongly encourage applications from members of underrepresented groups. 


Position Summary: The Ticket Sales Representative is responsible for providing knowledgeable answers to patron’s inquiries on Rep productions and programs, selling tickets for various events, providing support to Milwaukee Rep’s Call Center and responding to patron comments. This position is part-time. Available for immediate hiring with openings in all shifts, so interested applicants should apply promptly following the directions below.

Major duties and responsibilities include:

  • Assist patrons in-person, by phone or staffing lobby sales tables
  • Respond to emails sent to general Milwaukee Rep informational email addresses
  • Provide excellent customer service at all times answering questions promptly, accurately, respectfully and thoroughly
  • Learn about all Rep offerings to ensure knowledgeable answers to patron inquiries.
  • Support the Theater's fundraising efforts with donation requests during sales transactions, including explaining Theater's donor benefits, specials and offers
  • Develop strong proficiency with ticketing system (Tessitura) to assist patrons quickly and efficiently
  • Proactively sell tickets, up-sell Subscriptions; cross-sell tickets as well as restaurant dinner packages.
  • Provide troubleshooting for customer issues and ticketing related questions
  • Support outbound sales and sales research efforts
  • Provide support for productions and events to monitor ticket inventory, accuracy of print and web information and other customer information as needed
  • Follow all policies and procedures outlined by the Director of Sales and the Chief Marketing Officer
  • Participate in organization-wide and departmental initiatives focused on becoming a more equitable and inclusive organization
  • Contribute to a positive, supportive team environment where all staff members can be successful
  • Accurately count and balance received checks, cash and credit cards at the close of shift
  • Provide assistance as needed on various administrative projects and other duties as assigned 

Schedule, Compensation and Benefits: Immediate openings for all shifts. Compensation is $12.00 per hour. In addition, employees are eligible for complimentary tickets to our shows and are encouraged to attend.


About Milwaukee Repertory Theater: Milwaukee Rep is the largest performing arts organization in Wisconsin welcoming 300,000 people at 700 performances of 15 productions a season at the Patty & Jay Baker Theater Complex featuring three unique performance venues – the Quadracci Powerhouse, Stiemke Studio and Stackner Cabaret, and utilizing the Pabst Theatre for the annual Christmas Carol. For over six decades, Milwaukee Rep has been a centerpiece of Milwaukee’s vibrant arts and cultural scene with productions ranging from Broadway musicals to Shakespeare to American Classics and New Works that are entertaining, inclusive and impactful. Under the leadership of Artistic Director Mark Clements and Executive Director Chad Bauman, Milwaukee Rep “ignites positive change in the cultural, social and economic vitality of our community by creating world-class theater experiences that entertain, provoke, and inspire meaningful dialogue among an audience representative of Milwaukee’s rich diversity.” Every season requires a team of dedicated, passionate and skilled people. Whether it be a 30+ year veteran employee or one who’s never experienced a Milwaukee winter before, everyone shares a common sense of purpose and determination allowing us to bring world-class theater to the stage. 

To read more about Milwaukee Repertory Theater, please visit: www.MilwaukeeRep.com 

To read more about Milwaukee Repertory Theater’s commitment to Equity, Diversity, & Inclusion, including our ED&I Vision of Success, please Click Here 


Applications are being accepted on a rolling basis until all positions/shifts are filled. In order to maintain an equitable process, everyone must apply online. Any candidate who requires different accommodations to submit an online application should contact ehill@milwaukeerep.com

  

Requirements

Qualifications:

  1. One year of successful customer service experience; sales experience preferred and ticketing a plus. Tessitura experience desired.
  2. General office skills (business phone etiquette, use of computers/tablet devices).
  3. Ability to work in a fast paced and multi-tasking environment while maintaining a high level of attention to detail.
  4. Ability to remain patient, understanding and think critically, while interacting with patrons.
  5. Positive, articulate, outgoing and friendly personality; a sense of humor a plus!
  6. Flexibility in working weeknight and weekends hours is necessary.
  7. Ability to stand for long periods of time, up to the duration of a shift (Ticket Office) and communicate effectively over the telephone for the duration of a shift (Phones).
  8. Ability to stand for long periods of time, up to the duration of a shift (Ticket Office) and communicate effectively over the telephone for the duration of a shift (Phones).
  9. Professional regional theater experience or knowledge is preferred but not mandatory, and some flexibility in weekly hours is necessary.
  10. High school diploma (or GED).
  11. Ability to pass a criminal background check in accordance with local and/or state laws

About the Company

Milwaukee Repertory Theater, Inc.