TOTE-Terminal Specialist
TOTE Maritime Alaska LLC
Tacoma, WA
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JOB DETAILS
SALARY
$38,300–$67,100 Per Year
JOB TYPE
Full-time, Employee
LOCATION
Tacoma, WA
POSTED
30+ days ago
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SaveEmailAll TOTE Maritime Alaska LLC jobsTOTE-Terminal Specialist
TOTE Maritime Alaska LLC - Tacoma, WA
Posted: 10/20/2025 - Expires: 1/18/2026
Job ID: 292775947
Job Description
POSITION PROFILE (Job Summary)
This position is responsible for providing excellent customer service by answering questions, solving problems and fulfilling all aspects of the booking process
Essential Job Responsibilities AND Results
Customer Service: Provide exceptional service to both internal and external customers through phone, email, and face-to-face interactions with drivers and customers.
Booking Management: Create, update, and monitor bookings, ensuring accuracy and timely processing.
Logistics Coordination: Arrange deliveries and pickups, schedule driver appointments at the terminal, and assign customer bookings to designated Maritime Alaska vessels.
Customer Support: Address customer inquiries regarding vessel sailing schedules and operational requirements and inform them of relevant policies and regulations.
Inventory Reconciliation: Reconcile yard inventory to maintain accurate records.
Issue Resolution: Resolve customer and vendor issues promptly and efficiently.
Communication: Facilitate clear and effective communication internally and externally to ensure smooth operations.
Terminal Operations: Resolve various terminal issues involving vehicles and ensure seamless operations.
Data Management: Create temporary organizations, update contact information, and monitor and correct Web and EDI bookings.
Payment Processing: Process customer payments as needed.
Reporting: Run and audit various computer reports to ensure data accuracy.
Departmental Support: Provide support across the department and engage in daily communication with other departments.
Data Entry: Perform accurate and efficient data entry and keyboarding tasks.
Additional Duties: Effectively perform additional duties as assigned to support overall operations.
Qualifications (Education, Experience and Certifications)
Associate's degree preferred.
One to two years of customer service experience, preferably in transportation.
KNOWLEDGE, Skills And Abilities
Excellent customer service skills.
Excellent verbal and written communication skills.
Good math skills.
Good organizational skills.
Must be a team player.
Ability to multi-task and prioritize.
Ability to work with minimal supervision.
Ability to work flexible hours, including evenings and weekends, as required.
Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.
JUDGEMENT
Independent judgment and work prioritization skills in a high-pressure environment, while simultaneously managing various work assignments.
COMMUNICATION SKILL
Demonstrated ability to communicate effectively and maintain excellent communication and working relationships with employees, customers, and coworkers.
STRESS ON THE JOB
Ability to work under extreme pressure with a high level of accuracy. WORK ENVIRONMENT
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
PHYSICAL EFFORT
Most work requires normal physical effort.
MANUAL DEXTERITY
Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.
TOTE Maritime Alaska, LLC is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The salary range is $38,300- 67,100, with an anticipated hiring salary of $50,000. Pay will be based on several factors including the candidate's education, work experience, work location and specific job duties.
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offere an annual discretionary bonus (based on eligibility).
TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.
This position is responsible for providing excellent customer service by answering questions, solving problems and fulfilling all aspects of the booking process
Essential Job Responsibilities AND Results
Customer Service: Provide exceptional service to both internal and external customers through phone, email, and face-to-face interactions with drivers and customers.
Booking Management: Create, update, and monitor bookings, ensuring accuracy and timely processing.
Logistics Coordination: Arrange deliveries and pickups, schedule driver appointments at the terminal, and assign customer bookings to designated Maritime Alaska vessels.
Customer Support: Address customer inquiries regarding vessel sailing schedules and operational requirements and inform them of relevant policies and regulations.
Inventory Reconciliation: Reconcile yard inventory to maintain accurate records.
Issue Resolution: Resolve customer and vendor issues promptly and efficiently.
Communication: Facilitate clear and effective communication internally and externally to ensure smooth operations.
Terminal Operations: Resolve various terminal issues involving vehicles and ensure seamless operations.
Data Management: Create temporary organizations, update contact information, and monitor and correct Web and EDI bookings.
Payment Processing: Process customer payments as needed.
Reporting: Run and audit various computer reports to ensure data accuracy.
Departmental Support: Provide support across the department and engage in daily communication with other departments.
Data Entry: Perform accurate and efficient data entry and keyboarding tasks.
Additional Duties: Effectively perform additional duties as assigned to support overall operations.
Qualifications (Education, Experience and Certifications)
Associate's degree preferred.
One to two years of customer service experience, preferably in transportation.
KNOWLEDGE, Skills And Abilities
Excellent customer service skills.
Excellent verbal and written communication skills.
Good math skills.
Good organizational skills.
Must be a team player.
Ability to multi-task and prioritize.
Ability to work with minimal supervision.
Ability to work flexible hours, including evenings and weekends, as required.
Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.
JUDGEMENT
Independent judgment and work prioritization skills in a high-pressure environment, while simultaneously managing various work assignments.
COMMUNICATION SKILL
Demonstrated ability to communicate effectively and maintain excellent communication and working relationships with employees, customers, and coworkers.
STRESS ON THE JOB
Ability to work under extreme pressure with a high level of accuracy. WORK ENVIRONMENT
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
PHYSICAL EFFORT
Most work requires normal physical effort.
MANUAL DEXTERITY
Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.
TOTE Maritime Alaska, LLC is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The salary range is $38,300- 67,100, with an anticipated hiring salary of $50,000. Pay will be based on several factors including the candidate's education, work experience, work location and specific job duties.
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offere an annual discretionary bonus (based on eligibility).
TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.
Job Summary
Veteran Preference
Company Details
- Company
- TOTE Maritime Alaska LLC
- Industry
- Deep Sea Freight Transportation
Job Information
- Location
- Tacoma, WA
- Job Type
- Full Time Employee
- Experience
- 1+ to 2 Years
- Job Position
- 1 Position(s) Open
- Salary/Wage
- $38,300.00 - $67,100.00 /year
- Duration
- Over 150 Days
Additional Information
- Federal Contractor
- Yes
- Affirmative Action Plan
- No
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