The role involves executing end-to-end software upgrades for customer CAD systems, primarily PremierOne CAD, ensuring seamless planning, installation, and post-upgrade support. Responsibilities include coordinating installations, performing remote and on-site upgrades, validating functionality, and documenting issues. Candidates should have 3+ years in technical support, solutions engineering, or pre/post-sales roles, with knowledge of networking, SQL databases, and Windows systems. Strong communication skills, analytical mindset, and ability to obtain security clearance are essential. The position requires working in high-security environments and involves travel under 25%. Benefits include bonuses, health coverage, 401K, paid time off, and more. The company values diversity, inclusion, and community focus, offering an inclusive recruiting process and supporting candidate accommodations. Salary range: $80,000–$90,000.