Veterinary Client Service Representative

Veterinary Client Service Representative

Smith Veterinary Hospital

Full-time

Santa Fe, NM

About You

You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary hospital. You’re comfortable managing multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience.

Your Experience & Skills 

·          High school diploma or equivalent required.

·          Previous experience in a veterinary hospital or clinic is preferred.

·          Working knowledge of veterinary hospital services and the species treated.

·          Familiarity with pet care products, including food, retail items, and medications.

·          Strong written and verbal communication skills in English.

·          Ability to provide professional, courteous service to clients and team members.

·          Able to manage multiple tasks, stay organized, and prioritize effectively in a fast-paced environment.

·          Strong attention to detail with the ability to maintain accuracy in payments, data entry, and records.

·          Comfort using computers, phones, and practice management software.

·          Understanding of employee handbook and hospital policies.

Responsibilities (include but are not limited to):

• Greet clients in a friendly, professional manner and provide exceptional customer service
• Check patients in and out using practice management software; ensure all client and patient information is accurate and up to date
• Schedule appointments, including surgical procedures, and manage daily calendar flow
• Process medication refill requests and deliver medications (including controlled medications) to clients in accordance with hospital protocols
• Maintain complete and accurate medical records, ensuring timely documentation
• Answer incoming calls, take messages, and direct or transfer calls appropriately
• Communicate clearly with clients regarding patient care, basic pet care, products, and procedures
• Collect and process client payments; balance and maintain the cash box
• Prepare, send, and manage communications via email and fax
• Maintain a clean, organized reception area, following aseptic techniques and proper use of protective equipment
• Stock and organize pet food, retail items, and office supplies
• Follow established protocols, procedures, and instructions to support hospital operations

Physical Requirements

Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Frequently lift up to 35 lbs.; occasionally lift up to 50 lbs.
• Ability to stand, sit, or walk for extended periods (up to 10 hours per day)
• Perform repetitive physical tasks including reaching, bending, stooping, kneeling, crouching, pushing, pulling, and grasping

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills 
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.