We seek a Vice President of Engineering to lead end-to-end development of our Care platform, including voice/chat support, Genesys GCX integrations, virtual agents, and intelligent routing.
Responsibilities include defining technical strategy, ensuring platform reliability, overseeing integrations, optimizing containment and routing, and building high-performing teams.
The role requires 10+ years of leadership in customer-facing, high-availability systems, strong architecture skills, and experience with contact-center platforms and cloud-native architectures.
Success in the first year involves establishing clear ownership, improving reliability, and enhancing containment and routing accuracy.
The position involves hybrid work, with a focus on operational excellence, cross-functional collaboration, and stakeholder communication.
Salary ranges from $250K-$290K, with comprehensive benefits.
This leader will operate at an executive level, guiding technology while staying hands-on to unblock teams and ensure platform evolution.