This hybrid remote role within Orlando, FL, leads the Virtual Shop team responsible for managing repair subcontracting, transportation, and vendor relationships to ensure customer satisfaction and on-time delivery.
Key duties include overseeing communications with partners, executing supplier repair contracts, monitoring work-in-progress, conducting performance analysis, and implementing process improvements.
The leader manages team performance, provides training and feedback, collaborates with cross-functional departments, and maintains accurate reporting.
Qualifications include a degree or equivalent experience, 2+ years in customer service or supplier performance, familiarity with SAP, and strong communication skills. Prior leadership, aviation industry knowledge, and proficiency in MS Office are preferred. The position requires working weekdays from 8AM to 4PM.