Volunteer Coordinator

• Staffing the 24-hour crisis line as Sexual Assault Counselors (as defined in Section 1035.2 of the California Evidence Code).
• Accompanying victims of sexual assault and abuse in a variety of settings, including forensic interviews, medical exams, and legal proceedings.
• Providing advocacy for victims and families.
• Supporting victims over the phone and in person.
• Providing outreach to various communities, particularly those that are underserved.
• Representing RTS at community events.

• Create and maintain monthly crisis line schedule; ensure accurate updates of schedule at all times.
• Provide direct ongoing support, supervision, and evaluation to all volunteers.
  • Ensure Sexual Assault Counselors (SACs) are providing services in accordance with RTS’ mission, service standards, and grant objectives.
  • Provide follow-up telephone calls and advocacy support to SACs, as needed.
  • Coordinate and facilitate monthly continuing education training sessions.
  • Provide written material and other content for the monthly SAC newsletter.
• Coordinate volunteer recruitment efforts; screen and interview applicants for volunteer program participation.
• Support implementation of 80-hour volunteer sexual assault trainings, three times per year.
  • Co-facilitate and coordinate the 80-hour volunteer sexual assault training.
  • Conduct mid-training evaluations and exit interviews.
• Provide direct support to survivors of sexual assault and their support system, as needed.
  • Act as a backup support to SACs.
  • Answer crisis line calls and meet with walk-in clients during business hours, as needed.
  • Provide medical/legal accompaniment services to survivors of sexual assault, as needed.
  • Collect, maintain, and input accurate confidential client information into agency’s database.
• Provide prevention and educational presentations to San Mateo County schools, community organizations, and individuals affected by sexual abuse/assault.
• Maintain a positive, professional working relationship with volunteers, clients, the general public, agency staff and community partners at all times.
• Complete monthly reports.
• Perform administrative and operational tasks such as copying, stocking informational packets, and sharing office coverage (e.g. answering phones).
• Adhere to all RTS personnel policies and protocols.
• Perform other agency responsibilities as needed.

• Bachelor’s degree or equivalent career experience required.
• 1-3 years of experience in volunteer program or comparable program coordination.
• Strong leadership skills.
• Must have the ability to establish rapport with diverse groups and individuals.
• Familiarity with San Mateo County and community resources.
• Strong organizational skills, ability to manage and prioritize multiple tasks.
• Excellent interpersonal and communication skills, including ability to listen, clarify, validate, and respectfully challenge.
• Must be a creative thinker who is able to translate RTS’ mission, vision, and values to a wide array of audiences.
• Self-motivated and a team player; ability to work in a fast-paced and evolving environment.
• Must bring an eager and open-minded attitude, including the ability to problem solve as needed.
• Must be comfortable working in a small team environment.
• Excellent writing skills.
• Interest in and commitment to developing or expanding trauma-focused counseling and advocacy skills.
• Willingness to work flexible hours, including some weekend and evening hours to finish projects on time.
• Proficient in Microsoft Office (Word, Excel, PPT), Google Drive and other commonly used applications.
• Valid California driver’s license, insurance, and reliable access to transportation.
• Bilingual/bicultural Spanish speaking candidates strongly preferred.

Rape Trauma Services (RTS) is a 501(c)(3) nonprofit organization founded in 1995 to address the unmet need in San Mateo County for comprehensive services for survivors of sexual violence and other forms of abuse. The mission of RTS is to eliminate all forms of violence, with a special focus on sexual assault and abuse. Informed by our understanding of traumatic experiences and cycles of violence, we facilitate healing and the prevention of violence through the provision of counseling, advocacy, and education. RTS promotes and adopts policies, practices, and social values rooted in fairness, equity, and inclusiveness. We make our services accessible to all residents by minimizing economic and cultural barriers to participation. Services are free and delivered with linguistic and cultural competence. The major service components of RTS include the following: • 24-hour confidential crisis line • Crisis, Short-term, and Long-term Counseling • Individual and Group Counseling • Advocacy & Accompaniment • Prevention Education, Community Outreach and Professional Training