30+ days ago


Cincinnati, OH


Volunteer Coordinator

U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).

Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on We are Unified in our Work through our Continuum of Services We can Find Comfort that We are Making a Difference for our Patients & We make a Broader Positive Impact on Society , allows USMM to be poised for a phenomenal future.

We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do. 


Benefits We Have to Offer: 

  • Health, Dental, Vision, Disability & Life Insurance
  • 401K Retirement Plan
  • Paid Holidays
  • PTO 
  • Flexible Spending Account
  • Tuition Reimbursement


Position Description

The VolunteerCoordinator provides supervision of the volunteers. In addition, the Volunteer Coordinator provides assistance in the hospice s ancillary/office activities, as well as in direct patient care services, which will include offering to assist patients and families with volunteer needs until a volunteer can be placed.


Essential Duties and Responsibilities

  • Supervises volunteer staff and interfaces with all levels of management regarding volunteer activities
  • Monitors and evaluates the effectiveness of the volunteer s performance
  • Performs the training and orientation of volunteer, which will include the following:
    • Their duties and responsibilities
    • The persons to whom they report
    • The person(s) to contact should they need assistance and instructions regarding performance of their duties and responsibilities
    • Hospice goals, services, and philosophy
    • Confidentiality and protection of the patient s and family s rights
    • Family dynamics, coping mechanisms and psychological issues surrounding terminal illness, death and bereavement
    • Procedures to be followed in an emergency, or following the death of the patient
    • Guidance related specifically to individual responsibility
  • Assumes the duties and responsibilities of a volunteer when working in that capacity
  • Attends and successfully completes additional agency training, which is consistent with the specific tasks that the Volunteer Coordinator performs
  • Participates in Performance Improvement activities
  • Will communicate appropriately with patient, family and agency staff
  • Will adhere to agency s policies and procedures
  • Will understand and apply basic infection control principles and procedures. Will contact supervisor with any concerns related to infection control
  • Participates in interdisciplinary group meetings every 2 weeks, or more frequently if required
  • Provides assistance in the agency s ancillary and office activities
  • Attends all mandatory in-services and meetings provided by agency
  • Performs additional duties as assigned

REQUIRED Knowledge, Skills, and Experience

  • High School Diploma
  • Has excellent written and verbal communication skills
  • Must have and maintain an automobile to be used for work
  • Has strong leadership and organizational skills
  • Has satisfactorily passed Agency s pre-employment testing/screening