30+ days ago


Phoenix, AZ


Primary Purpose and Essential Functions Incumbents are to meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to work weekend, 2nd or 3rd shift based on company and customer needs.
  • Ensure all info is accurate and entered correctly.
  • Ensure all loads are meeting service requirements.
  • Track loads and provide accurate efficient updates.
  • Frequently contact customers to ensure compliance with contracts and to acquire new opportunities to handle their freight.
  • On-board new customers.
  • Assist planners with freight and trailer needs.
  • Stay current on rates and capacity and keep other departments and/or LOB's informed.
  • Ensure a successful hand off to next shift and those Customer Account Managers are informed of on-going concerns.
  • Produce quality opportunities through lead generation.
  • Proactively work to assist others in achieving the organization's objective.
  1. Skills: Must be proficient with MS Office applications (excel, word, outlook, etc.) Must possess outstanding telephone skills. Must be able to set priorities. Must possess excellent time management skills. Must be able to work in a fast-paced team environment. Must be able to adapt to changing priorities.
  2. Education: Bachelors degree or equivalent combination of education and/or experience required.
  3. Experience Required: Previous customer service or related area in transportation industry preferred.

About the Company

Knight Transportation

Knight Transportation is a provider of multiple truckload transportation services, which involve the movement of full trailer or container loads of freight from origin to destination for a single customer. We use our nationwide network of service centers, one of the country’s largest company-owned tractor fleets, as well as access to the fleets of thousands of third-party equipment providers, to provide truckload capacity and a broad range of solutions to truckload shippers. Our services include dry van truckload, temperature-controlled truckload, and dedicated truckload services, drayage services between ocean ports or rail ramps and shipping docks, rail intermodal services, and truckload freight brokerage services. As a result of the expanse of our network we are able to transport, or arrange for the transportation of, general commodities for customers throughout the United States and parts of Canada and Mexico.

Company Size

2,500 to 4,999 employees


Travel, Transportation and Tourism