CenturyLink Overview As one of the U.S.'s biggest communication service providers, CenturyLink offers telephone, ...
As one of the U.S.'s biggest communication service providers, CenturyLink offers telephone, Internet, digital TV, and more to residential and business customers alike. CenturyLink also offers data services geared towards businesses, like big data, IT, and data systems management. The company operates in North America, Europe, and Asia, with over 55 data centers and a 250,000 mile U.S. fiber network.
CenturyLink started out as a family operation in 1930, and became incorporated in 1968 under the name Central Telephone and Electronics. They've undergone a few name changes since then, settling on CenturyLink in 2008 when they acquired Embarq. CenturyLink has acquired several more companies, including cloud computing providers and an IaaS company.
CenturyLink Job Opportunities
Many career opportunities with CenturyLink are available in three areas: call center, sales, and tech support. All three of these roles require strong customer service skills. Call center professionals resolve all sorts of customer issues and also work with back office functions. Careers in sales revolve around promoting new technologies to help businesses solve problems. Tech support needs extensive product and technological knowledge combined with strong communication abilities.
CenturyLink also needs people in corporate positions, like analysts, managers, software developers, and engineers to keep the business on the cutting edge of technology and providing the best services.
CenturyLink Work Culture
CenturyLink's headquarters in Monroe, LA is all about innovation and customer experience. Headquarters has a research lab, a customer experience center, collaborative office space, and more. They call it the CenturyLink Technology Center of Excellence.
CenturyLink has several core values, including fairness, integrity, perseverance, and respect, which it impresses upon locations and employees within and outside of headquarters. They offer tuition assistance, retirement plans, benefits, paid vacation, and more for employees. Training and development opportunities are also available for employees who want to advance.