Support in problem solving for effectiveness of client scheduling, assignment process and ensure quality Work with managers and leaders in the team towards improving and optimizing current processes and push service productivity/efficiency to better levels Identify opportunities to replace manual processes with right automation opportunity What you’ll need Bachelor’s degree with 1-3 years of experience in process management, and service delivery team’s workflow management, multi-team coordination management Excellent written, verbal communication skills Expert-level scheduling skills with Outlook Advanced skills using Teams, Webex, and other collaboration tools Beginner to Intermediate Excel skills Comfortable understanding data, and representing it for senior leaders Excellent stakeholder presence and ability to convey insights in a group meeting Who you are: Collaborating with others to overcome challenges whilst working in a fast-paced and dynamic environment Planning and organizing your time effectively Building strong working relationships with partner teams over emails, calls in a global setting Driving continuous improvement for better outcomes and ROI for business Delivering customer service and passionate about delivering value to clients Communicating a clear and concise message verbally or via email #LI-PP4 Who are we? Participate in training new members of the team as and when needed Be the quality custodian of the POC requests coming via submission form and ensure all quality rubrics criteria is met Own communication and relationship with clients, sales teams, and services teams to drive business objectives Collaborate with internal GS&O team members and services leaders to continuously highlight any outliers and brainstorm on methods to enhance performance Proactive support on POC/ sales support request management to drive and implement initiatives leading Scheduling call with 100% of client base requesting for POC/ Sales support calls Ensure accurate assignment based on mapping sheets Apply LEAN principles and identify process improvement opportunities for error-free scheduling, assignment, and tracking.